Experienced Bilingual Customer Service Representative – French and English Language Expertise for Unique Marketplace Environment

Welcome to blithequark: Where Extraordinary Meets Exceptional

At blithequark, every day is a journey into the extraordinary. From the rarest collectibles to the most unique items, our platform is a one-of-a-kind marketplace where buyers and sellers come together to experience the thrill of discovering something truly special. With over 75,000 unique items in auction every week, carefully curated by our passionate in-house experts, we are on a mission to become the world's most popular destination for special objects.

As a growing, diverse, and sustainable scale-up, we proudly live by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. If these values resonate with you, we'd love to explore how you can join us on this exciting journey and contribute to our continued success.

About the Role: Customer Service Representative – French and English (Interim)

This position is for an interim fixed-term 8 or 7-month contract (between September/October 2025, to April 2026), with possible extension depending on performance and business needs. As a Customer Service Representative at blithequark, you will have the opportunity to engage and delight our broad variety of customers (sellers and buyers) by solving complex challenges and managing disputes and complaints. Your primary goal will be to ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media).

When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role at blithequark, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. You will be part of a crucial link between departments, closely working with sales and our experts as well as other departments to improve the overall customer experience.

Key Responsibilities:

• Provide exceptional customer service to buyers and sellers via phone, email, chat, and social media, ensuring timely and effective resolution of queries and complaints.
• Mediate disputes between sellers and buyers, finding solutions that satisfy both parties and promote a positive experience on our platform.
• Collaborate with internal teams, including sales and experts, to improve the customer experience and contribute to the growth of the business.
• Analyze customer feedback and provide insights to relevant departments to drive improvements in our services.
• Work flexibly to meet the needs of our customers, including working at least 2 weekends a month and on some public holidays.

Who You Are:

To succeed in this role, you are motivated by providing delight to our customers, with excellent communication skills in French and English. You are a patient and empathetic individual who can communicate clearly and provide excellent customer support. Additionally, you:

• Have professional speaking and writing skills in French and English, with strong communication skills.
• Possess strong analytical and critical thinking skills, with the ability to solve complex problems.
• Have preferably previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.).
• Are able to quickly switch between various customer channels like phone and email communications.
• Are available to work 40 hours per week and willing to commute to our Lisbon office, working in the office at least 2 days per week.

Essential Qualifications:

• Fluency in French and English, both written and spoken.
• Previous experience in customer service or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.

Preferred Qualifications:

• Experience working in a multicultural environment.
• Knowledge of customer service software and tools.
• Basic understanding of marketing and sales principles.
• Experience in conflict resolution and negotiation.

What We Offer:

In return for your hard work and dedication, we offer a competitive annual gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You will also receive:

• Health insurance from day 1, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network.
• A work-from-home allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by blithequark.
• An amazing office right in the center of Lisbon, designed to inspire and connect our team members.

Why You'll Love Working with Us:

At blithequark, we offer a unique and dynamic work environment that is both challenging and rewarding. You will have the opportunity to:

• Create a visible impact by working at scale in a global organization that serves millions of customers across 80+ categories.
• Learn and grow with us through our learning and development initiatives, which include clear development plans and mentorship programs designed to support your career progression.
• Be part of a culture of connection, where we foster an inclusive and queer-friendly work environment, committed to making every team member feel welcomed and empowered.
• Celebrate life's moments with us, including a €100 Catavoucher on your first day, a €50 Catavoucher on each birthday, and an extra day off each year to "Pursue Your Passion".

Our Offices and Way of Working:

Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect our team members. Most team members are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues.

How to Apply:

If you're excited about this role and think you have what it takes to join our team, please apply directly with an English CV and cover letter. By submitting your application, you agree to blithequark's Applicant Privacy Policy. Don't worry if your past experience doesn't align perfectly with every qualification in the job description – we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We look forward to receiving your application and exploring how you can contribute to the success of blithequark. Join us on this exciting journey and become a part of a team that is passionate about delivering exceptional customer experiences and making a real impact in the world of special objects.