Senior Full Stack Customer Insights Analyst – Technical and Analytical Project Leadership for Strategic Accounts at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the digital experience and product analytics landscape, empowering businesses to unlock profound insights and elevate their online interactions. As a leader in this space, blithequark is committed to fostering a culture of innovation, collaboration, and customer-centricity. The company's cutting-edge technology and forward-thinking approach have made it an attractive destination for talented professionals seeking to make a meaningful impact in the industry.

Job Overview

As a Senior Customer Insights Analyst on the Professional Services team at blithequark, you will play a pivotal role in leading customer-facing engagements, focusing on technical and analytical projects for strategic accounts. Leveraging your expertise in Fullstory and other digital experience and product analytics tools, you will help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, and educating them on opportunities to enhance performance, engagement, and overall value attainment.

Key Responsibilities

• Serve as a consultant and advisor, building and maintaining relationships with customers who trust blithequark's data and recommendations, and derive clear business value from the partnership
• Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
• Deliver scoped enablement engagements to new Fullstory users from blithequark's most strategic customers via virtual and/or on-site delivery
• Leverage consulting experience to conduct Fullstory-driven analyses, synthesize data, and present insights across a broad spectrum of industries, products, and use-cases
• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of customers' organizations
• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
• Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings, translating them into meaningful opportunities and actions for blithequark customers

Essential Qualifications

• Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels
• Consulting Experience: Experience overseeing external customer project responsibilities and relationships in a consulting role, with a proactive point of view and the ability to advise clients on industry best practices
• Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce, with a deep understanding of the digital landscape and its evolving trends
• Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects, with a passion for leveraging technology to drive business outcomes
• Experience with Digital Experience/Product Analytics Tools: Prior experience with Fullstory or similar tools (e.g., Mixpanel, Amplitude, Adobe Analytics), with a strong understanding of their capabilities and applications
• Project Management: Experience managing the full lifecycle of customer-facing analytical engagements, with a proven track record of delivering results-driven projects on time and within budget

Preferred Qualifications

• Advanced degree in a quantitative field (e.g., Mathematics, Statistics, Computer Science) or a related field (e.g., Business Administration, Marketing)
• Professional certifications in data analytics, digital marketing, or a related field
• Experience working with cross-functional teams, including sales, marketing, and product development
• Strong understanding of cloud-based technologies and their applications in digital experience and product analytics
• Experience with data visualization tools and techniques, with the ability to communicate complex insights effectively

Skills and Competencies

• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights
• Excellent communication and presentation skills, with the ability to influence and persuade stakeholders at all levels
• Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively
• Collaborative mindset, with a strong ability to work with cross-functional teams and build effective relationships with customers and stakeholders
• Adaptability and flexibility, with a willingness to learn and adapt to new technologies, tools, and methodologies

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering a culture of continuous learning and growth. As a Senior Customer Insights Analyst, you will have access to a range of training and development opportunities, including:

• Professional development programs and workshops
• Career coaching and mentoring
• Annual learning subsidy and conference attendance
• Opportunities for advancement and career progression within the company

Work Environment and Company Culture

blithequark is a remote-first company, with a strong emphasis on flexibility, autonomy, and work-life balance. Our company culture is built on the values of innovation, collaboration, and customer-centricity, with a focus on fostering a diverse and inclusive community. As a blithequark team member, you will have access to a range of benefits and perks, including:

• Flexible paid time off and annual company-wide closure
• Sponsored benefit packages for US-based team members and supplemental coverage options for international team members
• Monthly productivity stipend and reimbursement for remote colleagues' initial home office setup
• Team off-sites, a lively ATL home office, and annual full-company meet-up
• Paid parental leave and global fertility and family building benefit
• Bereavement leave and miscarriage/pregnancy loss leave

Compensation, Perks, and Benefits

The base salary for this position ranges between $105,000-$120,000 USD, depending on relevant experience, job-related skills, and qualifications. In addition to a competitive salary, blithequark offers a range of benefits and perks, including those listed above.

Conclusion

If you are a motivated and experienced professional looking to make a meaningful impact in the digital experience and product analytics industry, we encourage you to apply for the Senior Customer Insights Analyst role at blithequark. With a strong focus on innovation, collaboration, and customer-centricity, we are committed to fostering a culture of continuous learning and growth. Join our team and help us shape the future of digital experience and product analytics.