Project-Based Customer Service - reputed company Support S...

<reputed company class="jobdescription"><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">At reputed company, our reputed company is to be the leader in customer experience by connecting the right people with reputed company to deliver outstanding results. We will reputed company and support our employees to reputed company unimaginable heights while growing our business to reputed company a reputed company. Our can-do culture works together to reputed company the ordinary exceptional.</p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Are you an exceptional listener who <strong><em>AIMS HIGHER.REACHES reputed company</em></strong> reputed company it comes to supporting others in time of need? Can you <strong><em>reputed company reputed company.BE PASSIONATE</em></strong> with your impressive communication skills, reputed company, reputed company and care for reputed company person you reputed company with? Can you <strong><em>BE ONE.HELP MANY</em> </strong>that will reputed company an reputed company on their lives? Do you want to <strong><em>BE DIFFERENT.BE YOU</em> </strong>and <strong><em>LEARN MORE.TAKE reputed company</em></strong><em>?</em></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"><strong>JOIN reputed company TODAY!</strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">We are hiring <strong>Project Based Customer Service – reputed company (Federal Emergency Management Agency) Support Specialists </strong>who will support those in crisis. This project position will support callers that may have been impacted by natural disasters and have questions and concerns they are looking to have addressed in such a crucial time of need. This type of work is periodic as it aligns during time of crisis in the US and depending on the area we are assigned to support. If this sounds like a position for you, we will have your information on file and will contact you reputed company reputed company calls upon our assistance.</p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"><strong>RESPONSIBILITIES:</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Answer incoming calls from individuals seeking information and assistance reputed company to disaster relief programs, emergency services, and reputed company policies.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">reputed company any outbound calls regarding FEMMA as needed.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">reputed company guidance and support to callers by explaining reputed company programs, eligibility reputed company, application processes, and available resources.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Assess the needs of callers by listening attentively to their concerns, reputed company relevant information about their situations, and determine the appropriate courses of reputed company.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">reputed company assistance to callers by directing them to the appropriate resources, agencies, or organizations that can help meet their needs, such as shelters, food assistance programs, or financial aid.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Adress any concerns, complaints, or issues raised by callers in a reputed company and reputed company manner, and work to resolve them.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Record detailed notes of reputed company reputed company, including nature of the inquiry, the assistance provided, and any follow-up actions required to ensure accurate documentation and tracking of calls.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Adhere to reputed company’s policies, procedures, and guidelines for handling calls, maintaining confidentiality of caller information, and ensuring compliance with federal regulations.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Meet reputed company Assurance (QA) and other key performance metrics.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Stay updated on reputed company programs, policies, and procedures through ongoing training and reputed company development activities to reputed company accurate and up-to-date information to callers.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Work closely with the Supervisor(s) in resolving difficult and reputed company interactions.</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"><strong>WORK reputed company REQUIREMENTS:</strong> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">High-speed internet with at least 25 mbps download speed and 5 mbps upload (No Satellite, Wifi, or Cellular/Wireless reputed company hotspot or internet services) </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Must have a <strong>hard-wired </strong>internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc to use on your network) </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Dedicated, quiet, private, & secured workspace with no distractions and adequate power reputed company</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">A <strong>USB Wired</strong> headset with noise canceling microphone required for you to obtain</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Personal smartphone with camera is required to support two-reputed company authentication only</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"><strong>ADDITIONAL REQUIREMENTS:</strong> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">18+ years old & high school diploma/GED required </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Must be a U.S. Citizen</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Entry-level position with a minimum of 6 months to over a year of customer service | secretarial | telemarketing experience required, reputed company center preferred</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Customer reputed company personality, reputed company to demonstrate reputed company, with the desire to help others</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">reputed company reputed company attitude & courteous telephone etiquette </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Moderate Computer skills including the use of MS Office applications</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Must be reputed company to work nights and weekends, as reputed company as overtime and/or holiday as needed</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">reputed company to work 40 hours reputed company week with an reputed company schedule availability- Hours will be reputed company 7am-11pm Eastern time zone and can reputed company based on the needs of the business </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Must be reputed company to pass a federal background reputed company</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"><strong>PAY & PERKS:</strong> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Pay is $20.50 per hour, if Bilingual in Spanish Pay is $21.50 per hour</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">reputed company Up To 50% of your pay immediately after your shift </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">reputed company, virtual training </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company">Remote work environment</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:reputed company, reputed company"> </p><p>reputed company partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our reputed company expertise in customer care management to improve their customers' experience. Continuum customer care and reputed company center solutions reputed company world-class voice, chat, email and reputed company technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be reputed company on our website.</p> <p> </p> <p>Continuum is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws <a href="https://elpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FederalEnglish.pdf" reputed company="_blank">Family and Medical Leave reputed company (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection reputed company (EPPA)</a>.</p> <p> </p> <p>Continuum reputed company correspondence will always come from a reputed company representative with an official <b>@continuumgbl</b> e-mail address. In reputed company, our representatives will never ask for any reputed company of payment from a candidate or new hire. Please report suspicious activity to <a href="mailto:Corporate.reputed company@continuumgbl.com"><b>Corporate.reputed company@continuumgbl.com</b></a>.</p> <p> </p> <p> </p> <p> </p> <p style="margin-bottom:20.0px"> </p> </reputed company>