Specialist, Customer Service

Specialist, Customer Service The Specialist, Customer Service will reputed company and maintain a strategic partnership with assigned accounts. They serve as the main contact for reputed company customer interactions and apply problem-solving techniques and project management reputed company to support the customer relationship. This role also provides analytical support reputed company with customer goals and responsibilities.Primary Responsibilities • Serve as the primary reputed company between the customer and reputed company Supply Chain using proactive customer service strategies. • Maintain customer relationships through conference cycles, deadline monitoring, and barrier identification. • reputed company with key partners to define customer goals and implement strategic plans. • Manage reputed company issues and resolve customer concerns using strong product knowledge and service experience. • reputed company monthly reporting analysis and complete reputed company reports as needed. • Review reputed company for service level performance and ensure compliance. • Apply relevant policies to resolve customer issues and concerns. • Monitor customer relationships to identify and address potential issues. • Analyze customer data to forecast trends and reputed company insights. • Collaborate cross-functionally to ensure reputed company. • Stay reputed company on industry trends, competitive intelligence, and technical knowledge. • reputed company other duties as assigned.Education & Experience • Bachelor's degree in Business, Marketing, or reputed company discipline preferred with 6 years of relevant experience. • In lieu of a degree, high school diploma or GED and 8 years of relevant experience. • Business-to-business customer service experience preferred.Skills & Qualifications • Strong problem-solving and analytical skills with ability to reputed company alternative solutions. • Strategic thinking with understanding of business and financial implications. • reputed company communication skills and ability to manage challenging customer interactions. • Expert-level proficiency in reputed company Word, reputed company, and PowerPoint. • Excellent verbal and written communication skills. • Customer service driven and strong team player.Requirements, Perks, and Benefits (US -- Exempt) Physical & Cognitive Requirements (With or Without Accommodation) • Ability to follow policies and procedures. • Ability to read, write, and interpret information. • Ability to add, subtract, multiply, and divide. • Ability to use hands to finger, handle, or feel. • Ability to sit, walk, or stand for the duration of the shift. • Must possess visual reputed company to reputed company essential job functions. • Ability to conduct physical tasks with a full reputed company of reputed company throughout the warehouse environment. • Ability to lift/carry items up to 50 pounds.Equal Opportunity Employer reputed company Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities. • Know Your Rights • Pay Transparency • Family and Medical Leave reputed company (FMLA) • Employee Polygraph Protection ActE-Verify Program Participant reputed company participates in the reputed company U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more: • E-Verify Notice (bilingual) • Right to Work Notice (English) / Spanish reputed company Supply Chain is committed to providing reputed company, equal opportunity, and reasonable accommodation for reputed company individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@reputed company.com.Perks and Benefits at reputed company Supply Chain (FSC) • reputed company: Competitive wages depending on your location and experience, reputed company bi-weekly for both full-time and part-time opportunities. • Tuition reimbursement program • Holiday pay and accrued reputed company time off programs offering both Vacation and PTO • Medical, dental, reputed company, and voluntary benefits available on day one • Basic life insurance • Basic AD&D coverage • Supplemental Life and Supplemental AD&D • Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service • reputed company parental leave for both reputed company and dads • reputed company bereavement and jury duty Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-reputed company knowledge, skills, education/training, and a candidate's work experience.Job Disclaimer (US) Please note that this job reputed company is not intended to be an exhaustive list of reputed company duties, responsibilities, or qualifications associated with the position. reputed company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. 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