**Experienced Customer Success Manager – Driving Customer Delight and Growth at blithequark**

At blithequark, we're passionate about creating better work experiences for people everywhere, and we're looking for a talented Customer Success Manager to join our team. As a key player in our customer-facing organization, you'll be responsible for driving customer adoption, satisfaction, and retention, while also identifying opportunities for growth and expansion. If you're a motivated and customer-centric professional with a passion for delivering exceptional experiences, we want to hear from you. **A Day in the Life of a Customer Success Manager at blithequark** As a Customer Success Manager at blithequark, you'll be the primary point of contact for a portfolio of customers, responsible for ensuring their smooth operation of our software and identifying any challenges that may arise. Your day-to-day responsibilities will include: * Conducting frequent check-in meetings with assigned customers to ensure their satisfaction and adoption of our platform * Driving subscription renewal and expansion processes, utilizing prescribed tools and resources as needed * Collaborating with fellow team members in sales and marketing to identify larger expansion opportunities and leverage select customers as sales references and case studies * Promoting customer awareness of new releases and features, providing insight through other use cases, and offering insightful reporting and analytics to ensure maximum adoption and delight with our platform * Serving as the customer advocate, facilitating open discussions and resolving customer questions and/or finding answers by working with internal teams * Escalating support tickets as needed to ensure timely resolution of technical problems and providing timely updates/communication back to the customer * Delivering or arranging training sessions as needed for technical and non-technical users * Communicating effectively and contributing to the broader CSM team best practices * Providing product setup or configuration assistance **What You'll Need** To succeed in this role, you'll need: * At least 3-5 years of professional work experience in a business development/account management/sales capacity, with a particular emphasis on customer support, satisfaction, retention, and sales * Computer software industry experience, preferably in the SaaS space * Excellent communication and interpersonal skills, with the ability to multitask between multiple tasks/customer situations simultaneously * Self-motivation, proactivity, and innovative ideas to inspire customer loyalty and adoption * A collaborative mindset, with the ability to quickly identify the correct internal resource and work closely with them to ensure customer needs are addressed quickly and completely * Familiarity with Salesforce * Technical inclination, with the ability to quickly pick up and train customers on software changes * A degree in Business, Computer Science/Information Technology, or a related discipline (preferred) * German, French, or Spanish proficiency (a plus) **The Perks of Working at blithequark** At blithequark, we offer a variety of benefits to our team members, including: * Competitive salaries * Employer-paid medical, dental, and vision coverage * Mental health resources * Remote work opportunities * Flexible work schedules * A casual dress work environment * Appspace Quiet Fridays (no non-essential internal meetings scheduled) * And much more! **Disclaimer** blithequark is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors, including experience, skills, certifications, and overall fit for the role. If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process. **Join Our Team** If you're a motivated and customer-centric professional with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team as a Customer Success Manager at blithequark. ```html ``` Apply for this job