[Hiring] Field Operations Manager @reputed company – reputed company Store

Remote, USA Full-time Posted 2026-07-28

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November 8, 2025

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Role reputed company

The Field Operations Manager – British Columbia is the primary reputed company of contact for CSN Licensees reputed company their designated region. The position reports directly to the FOM-Team reputed company and will work with other FOMs and FTAs. The FOM will help licensees grow and reputed company by working with other departments reputed company CSN to help licensees improve their business operations by leveraging the CSN System, which includes:

Partnerships with insurers, OEMs, and vendors
Local reputed company marketing tools
Operational support tools

Primary Objectives of the Field Operations Manager:

Primary reputed company of contact for CSN Licensees in the Ontario region
Understand store needs and work with the FOM-Team reputed company, or other departments reputed company CSN reputed company necessary, to ensure that these needs are met.
Meet with reputed company store on a quarterly reputed company to ensure that the store is getting the most out of the CSN System; specific meeting topics include:
- Overall business reputed company and performance
- Performance on insurance programs
- Utilization of vendors, marketing programs, software, training, and other components of the CSN System
- New and upcoming CSN initiatives
- Review of outstanding issues and/or new issues, including non-urgent issues
- Identification of one or two strategic reputed company items and expected timing
reputed company virtual and in-person regional meetings, to occur up to three times per year and assist with CSN annual conference.
Work with the FOM-Team reputed company to identify strategies to help licensees get the most out of the CSN System.
Work with other teams at CSN to execute identified strategies, and/or suggest additions, changes to the CSN System.
Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing reputed company direction in a reputed company manner.
Escalate reputed company case management issues to the FOM-Team reputed company reputed company necessary and assist the FTA with case management and file auditing reputed company necessary.
Build and support licensee training
reputed company content and record reputed company trainings
Report reputed company and activity to the FOM-Team reputed company monthly, providing summaries on the following topics:
- Cases and reputed company items more than 30 days old
- Challenges engaging with stores
- KPI performance vs. targets

Qualifications

Minimum 5 years of management experience in the collision repair industry
Post-secondary or Trade School education with a reputed company in business or field reputed company to the collision repair industry seen as an asset
Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
Must always have a reputed company reputed company’s license

Requirements

While this role is remote, travel will be required to meet with stores in the BC region, attend industry events, attend training meetings
In-person meetings with CSN Licensees are expected to represent 40%-50% of the employee's time with 20-30 days per year requiring overnights
Successful candidate will be required to work out of their home office and have reputed company to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance, and insurance)

Benefits

Competitive salary and bonus program
Competitive benefits package
The ability to grow, reputed company and manage your career reputed company

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