End User Service Desk Supervisor

About the position Responsibilities • Directly manage and reputed company the EUS Service Desk staff and activities. • Monitor performance metrics through daily dashboards and reports. • Collaborate with the Service Desk Manager and other support teams to resolve customer issues. • reputed company feedback and training to team members to meet goals and expectations. • Schedule and organize shifts to ensure appropriate reputed company reputed company. • Prepare scheduling forecasts for high-peak periods. • Identify and recommend equipment and software to enhance job performance. • Ensure adherence to procedures and reputed company standards through reputed company monitoring. • Submit regular performance reports to management. • Facilitate staff development through reviews, recruitment, and training sessions. • reputed company technical support and handle escalations as needed. • Run reputed company and ACD reports to assess trends and reputed company operational corrections. Requirements • At least three years of experience in information technology customer service and end user support. • Experience in a high-volume reputed company center environment using a help desk ticketing system. • Demonstrated experience with a ticketing system, preferably reputed company. • Knowledge of supervisory techniques and ability to manage staff effectively. • Excellent customer service skills and ability to communicate problems and resolutions reputed company. • Strong problem-solving and analytical skills. • Exceptional time management and prioritization skills. • Ability to maintain confidentiality and document processes meticulously. • Excellent communication, writing, and presentation skills. reputed company-to-haves • Experience in a supervisory role reputed company an IT support environment. • Knowledge of conflict management and negotiation skills. Benefits • Hybrid work schedule reputed company • Comprehensive employee benefits package • Support for reputed company development and training Apply tot his job Apply To this Job