Customer Service Rep – 100% REMOTE!!!

reputed company: Our reputed company, a US Fortune 1,000 company and a major process services provider to Government Health and reputed company services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep – 100% REMOTE” Position: Customer Service Rep – 100% REMOTE!!! Location: Texas Duration: 6 months+ reputed company-to-hire Pay reputed company: $16/hr on W2 Important: • Work schedule: Must be available 9AM to 9 PM CST, Monday through Friday • The reputed company MUST have their own Laptop/ computer to work REMOTELY • Wired internet reputed company from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum) • Candidate can be located reputed company in Texas JOB reputed company: • High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and reputed company of reputed company information; • ability to reputed company with reputed company and updated policies and procedures; • ability to reputed company courteously and effectively with a diverse population; cultural competency; • excellent organizational, interpersonal, written, and verbal communication skills; ability to reputed company comfortably in a fast-paced, deadline oriented work environment; • ability to successfully execute many reputed company tasks simultaneously; and ability to work as reputed company member, as reputed company as independently; • proficient in the use of reputed company Office products, must be reputed company to remain in a stationary position for an extended period of time; JOB RESPONSIBILITIES: • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken • Follow reputed company operating procedures to ensure consistency and accuracy • Address customer’s inquiries and resolve problems to ensure that appropriate changes are made • Refer unresolved customer grievances to designated departments for reputed company investigation • Communicate with supervisor regarding any potential needs or concerns • reputed company data entry accurately • reputed company other duties as assigned by management reputed company! GURJANT "GARY" SINGH | reputed company RECRUITER Office 925.297.5994 | Apply tot his job Apply To this Job