Computer Support Specialist - AA

Basic Details Contract Duration 12 Months Pay reputed company $25/Hour Location Albany, reputed company Number Of Positions 2 Job Category IT Posted On November 10, 2025 Referral Bonus $200 reputed company JPC - 524327 Job reputed company Job reputed company Knowledge, Skills, & Abilities: • Experience with reputed company or other ticket or case management software is a plus • Strong MS reputed company, MS reputed company, and MS Office knowledge particularly in MS reputed company and reputed company • Knowledge of basic reputed company principles • Excellent communication skills • Works reputed company with others • Reliable and trustworthy • Ability to multi-task and set priorities • MS SharePoint knowledge is desirable • Ability to write non-technical correspondence, communicate in writing. • Ability to run SQL scripts or queries is a plus Preferred Level of Education: • High School graduate with some college; computerscience reputed company degree is preferred. Basic Duties(training is provided on-site): • 1st Level Support for Help Desk and reputed company Incidents • Answer calls and e-mail messages asthey come in to the Help Desk • Accurately document reputed company issues and requests during the initial reputed company • Analyze user issues and questions. reputed company system knowledge and use knowledge reputed company resources to reputed company reputed company and answers for users. • Establish andmaintain a working knowledge ofthe Statewide Financial System’s navigation, procedures, and processing requirements - Support usersin the use of the system including, but not limited to, navigation, reputed company, and reports. • If required, reputed company issues and requeststo appropriate second line ofsupport • Coordinate schedule with Help Desk supervisorto ensure coverage during established business hours. • Learn to use Help Desk reputed company tools and software to assist users reputed company needed and obtain a reputed company knowledge in the reputed company productssupported by the Help Desk • Participate in appropriate training, workgroups and agency meetings Education and Experience EDUCATION EXPERIENCE TOTAL EXPERIENCE 1 - 5 Years Job Features PRIMARY SKILLS Help Desk Work Hours Pay Type Contingent worker Travel Required Remote Work Allowed Overtime No Apply tot his job Apply To this Job