Customer Service Rep – 100% REMOTE!!!

<p><strong><u>OVERVIEW</u>: Our client, </strong>a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished<strong> “Bilingual Customer Service Rep – 100% REMOTE”</strong></p><p><br></p><p><strong>Position: Customer Service Rep – 100% REMOTE!!!</strong></p><p><strong>Location: Texas</strong></p><p><strong>Duration: 6 months+ temp-to-hire</strong></p><p><br></p><p><strong>Pay rate: $16/hr on W2</strong></p><p><br></p><p><strong>Important:</strong></p><ul><li>Work schedule: Must be available 9AM to 9 PM CST, Monday through Friday</li><li>The client MUST have their own Laptop/ computer to work REMOTELY</li><li>Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)</li><li>Candidate can be located anywhere in <strong>Texas</strong></li></ul><p><br></p><p><strong>JOB DESCRIPTION:</strong></p><ul><li>High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information;</li><li>ability to comply with current and updated policies and procedures;</li><li>ability to interact courteously and effectively with a diverse population; cultural competency;</li><li>excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment;</li><li>ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently;</li><li>proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time;</li></ul><p><strong> </strong></p><p><strong>JOB RESPONSIBILITIES: </strong></p><ul><li>Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services</li><li>Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken</li><li>Follow standard operating procedures to ensure consistency and accuracy</li><li>Address customer’s inquiries and resolve problems to ensure that appropriate changes are made</li><li>Refer unresolved customer grievances to designated departments for further investigation</li><li>Communicate with supervisor regarding any potential needs or concerns</li><li>Perform data entry accurately</li><li>Perform other duties as assigned by management</li></ul><p><br></p><p><br></p><p>Thanks!</p><p><strong>GURJANT "GARY" SINGH | LEAD RECRUITER</strong></p><p>Office 925.297.5994 |</p>