Experienced Multilingual Customer Service Representative – Dutch, German, and English Speaker for Dynamic Delivery Station Environment

Welcome to blithequark

At blithequark, our mission is to be Earth's most customer-centric company, where doing our best for our customers is the driving force behind everything we do. We approach things differently, focusing on providing exceptional support experiences that our customers love. As a key member of our team, you will play a vital role in delivering outstanding customer service, ensuring that every interaction is personalized, empathetic, and solution-focused.

Job Overview

We are seeking an experienced and skilled Delivery Station Customer Service Associate to join our team in Rozenburg, Netherlands. As a multilingual speaker of Dutch, German, and English, you will be responsible for providing top-notch customer support, investigating and resolving customer issues, and ensuring seamless communication between our customers and Delivery Service Partners. This is a full-time position, working 40 hours per week, with a 12-month fixed-term contract and the possibility of extension.

Key Responsibilities

• Conduct real-time investigations to locate customer orders and expedite delivery
• Directly contact customers via phone and/or email to confirm delivery details and prevent delays
• Act as an interface between customers and Delivery Service Partners to identify root causes, resolve issues, and arrange re-delivery when necessary
• Provide exceptional customer support, ensuring personalized and empathetic interactions
• Work collaboratively with the team to achieve customer satisfaction and operational goals

Working Hours and Schedule

This role requires flexibility and adaptability, with variable hours to match customer demand. You will work day shifts, with a minimum of 40 hours per week, and your schedule may include weekends and national holidays. You will receive your work schedule at least 6 weeks in advance, and shifts may change every 4 weeks. We offer competitive compensation for working national holidays.

Basic Qualifications

To be successful in this role, you will need:

• Minimum age: 18 years old
• Right to work in the Netherlands
• Strong communication skills in Dutch and German (written and oral fluency, minimum C1 level)
• Good communication skills in English (written and oral fluency)
• Intermediate computer literacy
• Availability to work varying shifts from Monday to Sunday within operating hours (11:00 am to 7:30 pm)
• Willingness and ability to work in rotating shifts (weekends and overtime as required)

Preferred Qualifications

While not essential, the following skills and qualities will be advantageous:

• Previous experience in customer service or a related field
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Excellent time management and organizational skills
• Strong attention to detail and ability to multitask

Skills and Competencies

To excel in this role, you will need to demonstrate:

• Excellent communication and interpersonal skills
• Strong customer focus and ability to empathize with customers
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Adaptability and flexibility in a changing environment
• Intermediate computer literacy and ability to learn new systems

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Delivery Station Customer Service Associate, you will have access to:

• Comprehensive training and ongoing support
• Opportunities for career advancement and professional growth
• Regular feedback and performance evaluations
• Access to a range of learning and development programs

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. You will be part of a diverse and supportive team, where everyone is valued and respected. We offer a range of benefits, including:

• Life insurance
• blithequark employee discount
• Lifestyle benefits and retail discounts through our blithequark Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

Compensation and Benefits

We offer a competitive hourly rate of ?15.50, as well as a range of benefits, including life insurance, employee discounts, and lifestyle benefits. You will also have access to our comprehensive training program, which will provide you with the skills and knowledge you need to succeed in your role.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. As a Delivery Station Customer Service Associate at blithequark, you will be part of a dynamic and supportive team, where you will have the opportunity to grow and develop your skills, while making a real difference to our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply now and start your journey with blithequark!