**Experienced Full Stack Customer Success Manager – AI and ChatGPT Business Item Development**

Are you a seasoned customer success professional with a passion for artificial intelligence and a knack for delivering exceptional client experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our team at blithequark as a Full Stack Customer Success Manager, where you'll play a critical role in shaping the future of AI and ChatGPT business item development. **About blithequark** blithequark is a pioneering organization at the forefront of artificial intelligence research and development. Our mission is to ensure that universally beneficial AI helps all of humankind, and we're committed to pushing the boundaries of AI capabilities while prioritizing safety and human needs. As a Full Stack Customer Success Manager, you'll be part of a talented team that's dedicated to delivering exceptional client experiences and driving business growth through our innovative AI and ChatGPT solutions. **Job Summary** We're seeking an experienced Full Stack Customer Success Manager to join our team and work closely with our earliest ChatGPT business item clients. As a key member of our customer success team, you'll be responsible for delivering outstanding client experiences, building strong relationships with our clients, and driving business growth through our AI and ChatGPT solutions. If you're a results-driven professional with a passion for AI and a knack for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Full Stack Customer Success Manager at blithequark, you'll have the opportunity to make a significant impact on our business and our clients' success. Your key responsibilities will include: * Delivering outstanding client experiences through proactive communication, timely issue resolution, and strategic planning * Building and maintaining strong relationships with our clients, understanding their business objectives and needs, and developing tailored solutions to meet their requirements * Executing and running client training and enablement sessions with a "train the coach" model to empower scale and ensure consistent client experiences * Developing and executing client success plans that outline goals, potential challenges, KPIs, and timelines * Systematizing best practices, guides, and FAQs based on client communications and feedback * Gathering and sharing client feedback with internal stakeholders, identifying trends and themes to inform product development and improvement * Collaborating closely with our Outreach team to ensure seamless handoffs between pre- and post-sales activities * Proactively identifying areas for improvement in our products and services, and working with cross-functional teams to drive change and innovation **Requirements** To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are some of the key requirements: * 2+ years of experience in a customer success (or similar) role, with a proven track record of delivering exceptional client experiences and driving business growth * Strong history of conveying and scaling an outstanding client experience, with a focus on building strong relationships and driving business outcomes * Exceptional communication and interpersonal skills, with the ability to engage with clients at all levels, from executives to technical stakeholders * Proactive problem-solving skills, with the ability to identify and address potential issues before they become major problems * Strong analytical and strategic thinking skills, with the ability to develop and execute client success plans that drive business growth and outcomes * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong technical skills, with experience working with AI and ChatGPT solutions (or similar technologies) * Passion for AI and a commitment to driving innovation and improvement in our products and services * Unwavering commitment to our company values, including a focus on safety, security, and human needs **Preferred Qualifications** While the above requirements are essential for success in this role, we're also looking for candidates with the following preferred qualifications: * Experience working with large, global, and complex organizations, with a focus on delivering exceptional client experiences and driving business growth * Strong experience with client training and enablement programs, with a focus on empowering clients to achieve their business objectives * Proven track record of identifying and addressing areas for improvement in products and services, with a focus on driving innovation and change * Strong experience working with cross-functional teams, including sales, marketing, and product development * Ability to work in a remote environment, with a focus on self-motivation and discipline **What We Offer** As a Full Stack Customer Success Manager at blithequark, you'll have the opportunity to work with a talented team of professionals who are passionate about AI and committed to delivering exceptional client experiences. We offer a competitive compensation package, including: * Clinical, dental, and vision insurance for yourself and your loved ones * Emotional well-being and health support, including access to mental health resources and employee assistance programs * Opportunities for professional growth and development, including training and education programs * A dynamic and inclusive work environment that values diversity, equity, and inclusion * A chance to work on cutting-edge AI and ChatGPT solutions that are shaping the future of technology **How to Apply** If you're a motivated and results-driven professional with a passion for AI and a knack for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job