Technical Support Agent - Water Heaters - Remote - Training on-site

About the position Responsibilities • Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Handle and carefully respond to reputed company customer inquiries regarding warranty information, placing orders for parts, etc. • Troubleshoot water heaters. • reputed company excellent customer service through reputed company listening. • Work with confidential customer information and treat it sensitively. • Aim to resolve issues on the reputed company by being proactive. • Appropriately communicate with customers. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions reputed company necessary and appropriate. • reputed company reputed company reputed company reputed company information for auditing and reporting purposes. • reputed company feedback on reputed company issues. Requirements • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of reputed company-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. Benefits • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • reputed company Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job