Experienced Remote Part Time Flexible Customer Care Representative – Delivering Exceptional Service in a Dynamic E-Learning Environment

Introduction to blithequark

Imagine being part of a pioneering company in the lifelong-learning market, where you can make a real difference in people's lives by providing top-notch customer service. blithequark is a leading media company that produces engaging, university-level video and audio courses, taught by the world's greatest professors. With a wide range of topics, from traditional liberal arts subjects to practical classes, blithequark is dedicated to making learning accessible and enjoyable for everyone. As a Remote Part Time Flexible Customer Care Representative, you will be the face of the company, interacting with customers, resolving issues, and promoting products that inspire and educate.

Job Overview

In this role, you will be responsible for providing exceptional inbound phone-based customer service, managing relationships, and generating additional sales through up-selling and cross-selling. You will be working in a fast-paced environment, navigating multiple computer applications, and efficiently using technology tools to resolve customer complaints, answer questions, and process orders. As a Subject Matter Expert (SME) on blithequark's products and policies, you will provide expert service to highly valued customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

• Provide inbound phone-based customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Manage relationships with customers, generating additional sales through up-selling and cross-selling, and promoting products that meet their needs and interests
• Resolve complaints, answer general questions, process orders, and complete various administrative projects as needed
• Communicate with customers regarding all aspects of purchasing, owning, and returning blithequark's products, ensuring a seamless and satisfactory experience
• Simultaneously manage multiple computer applications and technology tools, efficiently navigating Windows (MS Office) programs like Outlook and Excel
• Achieve detailed knowledge of blithequark's products and policies, becoming a Subject Matter Expert (SME) to provide expert service to customers
• Adapt to frequent changes in policy, product offerings, and Call Center operations, demonstrating flexibility and a willingness to learn and grow

Essential Qualifications:

To be successful in this role, you will need:

• An Associate's degree or higher
• Two (2) years of in-bound, phone-based customer service and sales experience, strongly preferred
• Technical savvy, with the ability to effectively use technology tools and resources required to perform the duties and responsibilities of the job
• Experience working in Outlook and Excel, with excellent verbal and written communication skills to interact with customers and accurately record information
• Proven customer service skills, with the ability to provide top-notch, outstanding service to customers
• Ability to work independently and as part of a larger, highly supportive team, with the ability to sit at a computer and work on the phone for extended periods

Preferred Qualifications:

• Previous experience working in a call center or customer service environment, with a strong understanding of customer service principles and practices
• Knowledge of e-learning platforms and products, with a passion for education and lifelong learning
• Experience working in a remote or virtual environment, with a secure home office setup and reliable high-speed internet connection

Requirements for Remote Work:

To work remotely, you will need:

• A secure home office environment, free from background noise and distractions, conducive to phone-based customer service support
• A reliable high-speed internet connection, with minimum upload/download speeds of 10 megabits per second
• Schedule flexibility to work the required hours, including evenings and weekends

Training and Development:

blithequark is committed to providing its employees with the training and development they need to succeed. As a new hire, you will participate in an in-depth, fully paid 2.5-week training program, scheduled from 10 AM to 7 PM, Monday to Friday. This comprehensive training will equip you with the knowledge and skills necessary to provide exceptional customer service and promote blithequark's products.

Career Growth Opportunities:

At blithequark, we believe in investing in our employees' growth and development. As a Remote Part Time Flexible Customer Care Representative, you will have opportunities to learn and grow, taking on new challenges and responsibilities as you progress in your career. With a strong focus on customer service and sales, you will be able to develop your skills and expertise, advancing your career in a dynamic and supportive environment.

Work Environment and Company Culture:

blithequark is a company that values its employees, customers, and partners. We believe in creating a positive and inclusive work environment, where everyone feels valued, respected, and supported. As a Remote Part Time Flexible Customer Care Representative, you will be part of a highly supportive team, working together to deliver exceptional customer service and promote blithequark's products. With a strong focus on work-life balance, we offer flexible scheduling and remote work options, allowing you to balance your work and personal life.

Compensation, Perks, and Benefits:

blithequark offers a competitive compensation package, with a range of perks and benefits, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Flexible scheduling and remote work options
• Access to blithequark's products and services, including free courses and discounts

Conclusion:

If you are a motivated and customer-focused individual, with a passion for education and lifelong learning, we encourage you to apply for this exciting opportunity. As a Remote Part Time Flexible Customer Care Representative at blithequark, you will be part of a dynamic and supportive team, delivering exceptional customer service and promoting products that inspire and educate. With a strong focus on career growth and development, we offer a range of opportunities for you to learn and grow, taking on new challenges and responsibilities as you progress in your career. Apply now to join our team and start your journey with blithequark!