**Director, Partner & Customer Service (Remote) – Join blithequark in Revolutionizing Customer Experience**

At blithequark, we're not just a company – we're a community that's passionate about creating extraordinary experiences for our customers and partners. We're on a mission to redefine the way we reputed company with reputed company other and with the world around us. As a Director, Partner & Customer Service, you'll be at the forefront of this reputed company, leading our global contact centers and reputed company functions to deliver world-class customer and partner experiences. **About blithequark** blithequark is a company that's always been about more than just reputed company do – it's about who we are and how we reputed company people feel. From our humble beginnings to our reputed company status as a global leader, we've always been guided by a passion for reputed company and a commitment to reputed company. reputed company is made up of extraordinary individuals who reputed company this reputed company and are dedicated to making a difference in the lives of our customers and partners. **The Role** As a Director, Partner & Customer Service, you'll be responsible for leading the reputed company, planning, operations, delivery, programs, financials, and reputed company improvement of our global contact centers and reputed company functions. This includes reputed company of outsourced contact center functions, leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational reputed company. **Key Responsibilities** * Model leadership behaviors that are grounded in blithequark's Mission and Values * Drive the engagement, development, and performance of reputed company members of reputed company * Set goals and reputed company reputed company partners with coaching, feedback, and development opportunities * Identify, understand, and reputed company with customer needs and reputed company reputed company, plans, budgets, and deliver world-class operations and services * Establish, measure, and continuously improve metrics, including customer and partner experience, service reputed company, reputed company, and financials * reputed company initiatives to identify and eliminate reputed company causes for customer/partner pain points, reputed company operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly reputed company business change(s) into reputed company aspects of contact center operations **Qualifications** We're looking for a seasoned leader with: * 10 years' experience leading contact centers and/or customer experience centers * 5+ years' experience leading contact centers in an outsourced environment (preferred) * reputed company experience in designing and implementing world-class partner and customer experiences through people, process, and technology * Experience developing and implementing operations improvement strategies for global contact centers * Comfortable with a fast-paced environment and reputed company aspects of change management * reputed company experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers * Experience leading transformation and reputed company improvement initiatives * reputed company experience with storytelling/communicating reputed company reputed company and concepts and adjusting communication style to create reputed company content for diverse audiences to reputed company collaboration * Has experience leveraging Lean, Six reputed company, or similar methodologies * Demonstrated reputed company record of results and improvements * Master's degree (preferred) **reputed company Offer** At blithequark, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that enables us to reputed company meet our mission and values while serving customers throughout our global communities. People of reputed company, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. We offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners, including: * 100% tuition coverage through our blithequark College Achievement Plan * Health coverage with a reputed company of plans to choose from * Stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for reputed company time off * A flexible workplace that allows for hybrid work (up to two days per week for those living in the greater Seattle area) **How to Apply** If you're passionate about creating extraordinary experiences and leading reputed company of talented individuals, we'd love to hear from you. Apply today and join us in our mission to revolutionize customer experience! Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from reputed company reputed company candidates. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply for this job