Experienced Customer Service and Chat Agent for E-commerce Support – Full Time Opportunity with blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative e-commerce solutions. As a leading player in the industry, we strive to provide top-notch support to our valued customers, ensuring their satisfaction and loyalty. Our commitment to excellence has earned us a reputation as a trusted and reliable partner in the global market. We are now seeking an experienced Customer Service and Chat Agent to join our dynamic team and contribute to our mission of providing outstanding service to our customers.

Job Overview

We are looking for a highly skilled and motivated individual to fill the role of Customer Service and Chat Agent at our U.S. Member Service Center. As a key member of our team, you will be responsible for answering a high volume of incoming calls and chats, resolving customer inquiries, and providing support with online orders, tracking, and deliveries. Your exceptional communication skills, problem-solving abilities, and passion for delivering excellent customer service will make you an ideal fit for this role.

Key Responsibilities

• Answer a high volume of incoming calls and chats from customers, responding to their inquiries and resolving their issues in a timely and professional manner.
• Determine customer needs and provide appropriate solutions, including answering general questions about blithequark.com, investigating complex issues related to online orders, tracking, and deliveries.
• Offer compensation and alternatives as needed, ensuring that customers are satisfied with the resolution of their issues.
• Act as a liaison between blithequark.com customers, merchants, purchasing, and operations staff, facilitating communication and resolving issues efficiently.
• Utilize multiple computer programs simultaneously on different screens while on the phone or responding to chats, demonstrating your ability to multitask and manage multiple priorities.
• Employ critical thinking and analytical skills to resolve order/item/delivery issues, providing creative solutions that meet customer needs and exceed their expectations.

Essential Qualifications

To be considered for this role, you must possess the following essential qualifications:

• Education/Training: High School Diploma or GED preferred, with a Bachelor's Degree being an asset.
• Certifications/Affirmations: E-commerce Member Service Specialist Certificate after completion of a 14-day training program.
• Experience: Previous customer service experience is preferred, with a focus on e-commerce support being an asset.
• Knowledge/Skills: Customer service, computer literacy, professional business writing, typing (minimum typing speed of 30 wpm), and excellent communication skills are required.
• Availability: You must be able to work a flexible schedule, including weekends and split days off, demonstrating your ability to adapt to changing priorities and needs.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Solid background in customer service, including excellent interpersonal skills, prompt friendly service, and exceptional follow-through.
• Ability to adapt and function well under pressure in a fast-paced environment, demonstrating your resilience and ability to manage stress.
• Ability to take ownership and resolve issues, providing creative solutions that meet customer needs and exceed their expectations.
• Strong time management skills, with the ability to prioritize tasks and manage multiple priorities effectively.
• Bilingual capabilities are an asset, with the ability to communicate effectively with customers who speak multiple languages.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service and Chat Agent, you will have access to comprehensive training programs, including our 14-day training program, which will equip you with the skills and knowledge necessary to excel in your role. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and supportive, with a focus on teamwork and collaboration. We are an equal opportunity employer, committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. Our company culture is built on the values of respect, integrity, and excellence, and we strive to create a work environment that is inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

We offer a competitive salary of $25 per hour, with opportunities for advancement and growth within the company. Our comprehensive benefits package includes paid time off, holidays, and a range of perks and discounts, including access to our exclusive employee discount program.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service and Chat Agent, you will play a critical role in our mission to provide outstanding support to our customers, and you will have the opportunity to grow and develop in your career with a leading player in the industry. Don't miss out on this chance to join our dynamic team and contribute to our success – apply today!

Apply now and take the first step towards an exciting and rewarding career with blithequark!