**Experienced Patient Customer Service Specialist – Healthcare Revenue Cycle Management**

Are you passionate about delivering exceptional customer service and making a meaningful impact on patients' financial well-being? Do you thrive in a dynamic, supportive environment where you can grow and develop your skills? Look no further than this exciting opportunity at blithequark, a leading provider of innovative healthcare revenue cycle management solutions. **Why Join blithequark?** At blithequark, we're committed to empowering our employees to achieve their full potential and make a lasting difference in the lives of our patients. As a Patient Customer Service Specialist, you'll have the opportunity to: * Work remotely from home, with the flexibility to balance your work and personal life * Develop your skills in healthcare revenue cycle management and customer service, with opportunities for career advancement and growth within our organization * Join a supportive and collaborative team that values learning, growth, and teamwork * Engage in meaningful work that improves patients' financial well-being and enhances their overall healthcare experience * Enjoy a comprehensive benefits package, including competitive compensation, paid time off, and professional development opportunities **What to Expect (Job Responsibilities)** As a Patient Customer Service Specialist at blithequark, you'll play a critical role in delivering exceptional customer service to our patients. Your responsibilities will include: * Placing and receiving phone calls to/from patients to gather payment for medical expenses * Collecting demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms * Educating patients on the healthcare revenue cycle and repayment programs to enhance their financial well-being * Researching and resolving patient questions or concerns using web-based tools and internal platforms * Maintaining and evolving knowledge of the processes and procedures of our clients, with a focus on continuous improvement and quality service delivery **What is Required (Qualifications)** To succeed in this role, you'll need: * A High School Diploma or GED * A minimum of 1 year of experience in a customer service capacity * A minimum of 1 year of experience in a call center environment * A minimum of 1 year of experience in medical/insurance coding and billing * Residency in Wisconsin, Michigan, or Iowa if working from home **How to Stand Out (Preferred Qualifications)** While not required, we're looking for candidates who can demonstrate: * 1+ year(s) of experience contributing to a team culture of learning and growth * A passion for delivering exceptional customer service and making a meaningful impact on patients' lives * Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment * A commitment to ongoing learning and professional development, with a focus on staying up-to-date on industry trends and best practices **Skills and Competencies Required for Success** To excel in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues alike * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Proficiency in using web-based tools and internal platforms to manage patient information and resolve issues * A strong attention to detail, with the ability to maintain accurate and up-to-date records * A commitment to delivering exceptional customer service, with a focus on patient satisfaction and loyalty **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to empowering our employees to achieve their full potential and make a lasting difference in the lives of our patients. As a Patient Customer Service Specialist, you'll have access to: * Ongoing training and professional development opportunities, with a focus on staying up-to-date on industry trends and best practices * Mentorship and coaching from experienced colleagues, with a focus on helping you achieve your career goals * Opportunities for career advancement and growth within our organization, with a focus on promoting from within * A comprehensive benefits package, including competitive compensation, paid time off, and professional development opportunities **Work Environment and Company Culture Highlights** At blithequark, we're proud of our supportive and collaborative work environment, which values learning, growth, and teamwork. As a Patient Customer Service Specialist, you'll have the opportunity to: * Work remotely from home, with the flexibility to balance your work and personal life * Collaborate with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service * Participate in ongoing training and professional development opportunities, with a focus on staying up-to-date on industry trends and best practices * Enjoy a comprehensive benefits package, including competitive compensation, paid time off, and professional development opportunities **Compensation, Perks, and Benefits** As a Patient Customer Service Specialist at blithequark, you'll enjoy a comprehensive benefits package, including: * Competitive compensation, with a focus on rewarding your hard work and dedication * Paid time off, including vacation days, sick leave, and holidays * Professional development opportunities, including training, mentorship, and coaching * A comprehensive health insurance package, including medical, dental, and vision coverage * A 401(k) retirement savings plan, with a company match * A flexible work environment, with the option to work remotely from home **Conclusion** If you're passionate about delivering exceptional customer service and making a meaningful impact on patients' lives, we encourage you to apply for this exciting opportunity at blithequark. As a Patient Customer Service Specialist, you'll have the opportunity to work in a dynamic, supportive environment where you can grow and develop your skills, while making a lasting difference in the lives of our patients. Don't miss out on this chance to join our team and start your career journey today! Apply for this job