**Experienced Full Stack Product Manager – Customer Service Platform Development at blithequark**

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration drive success? If so, we invite you to join blithequark as an Experienced Full Stack Product Manager – Customer Service Platform Development. In this pivotal role, you will lead the development of our contact center platform, shaping the future of customer service and driving business growth. **About blithequark** At blithequark, we're revolutionizing the way people interact with our services. With over 200 million members worldwide, we're committed to providing an unparalleled experience that exceeds expectations. Our Customer Service (CS) organization is at the forefront of this mission, and we're seeking a talented Product Manager to join our team. As a key player in our CS Technology team, you'll be responsible for ensuring the right tools and technologies are in place to support the growth and scalability of our Customer Service business. **Responsibilities** As an Experienced Full Stack Product Manager – Customer Service Platform Development, you'll be responsible for: * Providing product management leadership for our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools. * Helping define strategy, capturing requirements, clarifying prioritization, identifying dependencies, mitigating risks, and communicating with stakeholders to create a roadmap. * Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Managing integrations and adoption of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution providers and/or consulting firms. * Understanding differences in support expectations in different regions around the world and tailoring experience accordingly. * Expanding product management responsibility to other tools as business needs present. * Embodying the unique blithequark culture and values. **What We're Looking For** To succeed in this role, you'll need: * 5+ years of experience in product management for consumer or internal-facing products. * Prior experience focusing on Customer Service contact centers is a must. * Prior experience working with Contact Center Platform, CCaaS, CPaaS, or UCaaS, whether 3rd party or in-house build, is a must. * Ability to make tough decisions informed by both data and judgment. * Deep focus on delivering a great customer and agent experience. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Organizational leadership and influence without authority. * Outstanding written and verbal communication skills, including great memos and presentations, and the ability to build trust and create collaborative partnerships cross-functionally. * Ability to inspire, motivate, and lead designers and engineers. * Experience working on global products is also beneficial. **What We Offer** At blithequark, we're committed to providing a competitive compensation package that reflects your skills, experience, and location. Our market range for this role is typically $220,000 - $380,000, based on total compensation (vs. only base salary). We also offer a unique culture and environment that values diversity, equity, and inclusion. We're an equal opportunity employer and celebrate the diversity of thought and background that builds stronger teams. **Why Join blithequark?** * Work on a global product that impacts millions of customers worldwide. * Collaborate with a talented team of engineers, designers, and data scientists to drive innovation and growth. * Enjoy a competitive compensation package and comprehensive benefits. * Develop your skills and expertise in a dynamic and fast-paced environment. * Make a meaningful impact on customer experiences and business growth. **How to Apply** If you're a motivated and experienced product management professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with talented professionals who share our passion for innovation and customer experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job