Experienced Live Chat Representative – Delivering Exceptional Customer Service and Driving Sales Growth in a Fast-Paced Environment

Introduction to blithequark

At blithequark, we pride ourselves on being a forward-thinking and innovative organization that prioritizes excellence in customer service. As a rapidly growing company, we are committed to providing our customers with an unparalleled experience, and we are seeking a highly skilled and motivated Live Chat Representative to join our team. If you have a passion for delivering exceptional customer service, thrive in fast-paced environments, and are eager to contribute to the growth and success of our organization, we encourage you to apply for this exciting opportunity.

Job Overview

As a Live Chat Representative at blithequark, you will play a vital role in providing outstanding support to our site visitors, responding to their inquiries, and connecting them with our practice-based professionals. Your primary objective will be to ensure that all live chats are managed with care, professionalism, and a sense of urgency, ultimately driving sales growth and contributing to the achievement of our strategic goals. This is a computer-based role that requires excellent communication skills, attention to detail, and the ability to multitask in a dynamic environment.

Key Responsibilities

• Utilize our CRM tool to interact with prospective patients, schedule in-clinic or virtual consultations, and provide relevant information in accordance with approved scripts
• Manage multiple chat-based conversations in real-time, providing timely and accurate responses to ensure exceptional customer service
• Follow our lead journey process, focusing on both quantity and quality, and collaborating with Leadership to reach strategic sourcing and sales goals
• Assist with practice location efforts, provide accurate information, qualify leads, and perform sales-related administrative tasks as needed
• Participate in training sessions, adhere to company policies, and maintain accurate records to ensure compliance and efficiency
• Engage in ad hoc projects and tasks as assigned, demonstrating adaptability, self-motivation, and a positive attitude

Essential Qualifications and Skills

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our organization's values and goals. These include:

• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, such as Intercom or Salesforce
• Typing speed of 60 words per minute
• Ability to manage multiple live chat conversations simultaneously while providing outstanding customer service
• Proficiency in Microsoft Office and Google Suite
• Excellent verbal and written communication skills
• Strong organizational and multitasking skills, with the ability to work independently and as part of a team
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Availability to work from 5pm-1am ET / 3pm-10pm PT (or time zones in between), with flexibility to work on weekends (Saturday and/or Sunday)

Preferred Qualifications and Skills

In addition to the essential qualifications, we prefer candidates who possess:

• Previous experience in a similar role, such as a Live Chat Representative or Customer Service Agent
• Familiarity with sales principles, practices, and techniques
• Ability to learn new techniques, perform multiple tasks simultaneously, and maintain accurate records
• Strong problem-solving skills, with the ability to think critically and creatively
• Positive attitude, self-motivation, and adaptability in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Live Chat Representative, you will have access to training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the organization
• Recognition and reward programs to acknowledge and celebrate your achievements

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of excellence, innovation, and customer satisfaction. As a Live Chat Representative, you will be part of a team that is passionate about delivering exceptional customer service and driving sales growth. You can expect:

• A collaborative and inclusive work environment that fosters open communication and teamwork
• A culture that values and recognizes individual contributions and achievements
• Opportunities to participate in company-wide initiatives and events
• A flexible and remote work arrangement that allows for work-life balance

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• A competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) or retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

Conclusion

If you are a motivated and customer-focused individual who is eager to join a dynamic and growing organization, we encourage you to apply for the Live Chat Representative role at blithequark. With your skills, experience, and passion for delivering exceptional customer service, you will play a vital role in driving sales growth and contributing to the success of our organization. Apply now to take the first step in your career journey with blithequark!