Experienced Multilingual Customer Support Specialist for Technical Issue Resolution and Client Satisfaction at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about delivering exceptional customer experiences and solving complex technical issues with precision and care. As a global leader in business process outsourcing, we offer our expertise to renowned companies, enabling them to excel in their customer service, financial management, and other critical business operations. Our partnership with blithequark, an internationally recognized technology innovator, presents a unique opportunity for customer support specialists to join our dynamic team and contribute to the success of a global brand.

Job Overview

We are currently seeking a highly skilled and dedicated Customer Support Specialist to join our blithequark team. As a key member of our customer support team, you will be responsible for providing top-notch technical and non-technical assistance to blithequark's clients, ensuring their issues are resolved efficiently and to their satisfaction. Your role will involve handling incoming calls, emails, and chats in Lithuanian and Russian, utilizing your language skills to communicate effectively with clients and provide personalized support.

Key Responsibilities

• Answer incoming calls, emails, and chats in Lithuanian and Russian, responding to customer inquiries and resolving technical issues in a timely and professional manner.
• Provide technical and non-technical assistance to blithequark's customers, ensuring that their issues are resolved efficiently and to their satisfaction.
• Develop and implement efficient and satisfying solutions to customer inquiries, leveraging your problem-solving skills and knowledge of blithequark's products and services.
• Treat customers with respect and courtesy, adhering to blithequark's policies and procedures to ensure a positive customer experience.
• Collaborate with colleagues and managers to share knowledge, best practices, and feedback, contributing to the continuous improvement of our customer support services.

Essential and Preferred Qualifications

To excel in this role, you should possess fluency in Lithuanian (C1) and a good command of Russian and English (B2). Previous experience in customer service, particularly in a call center environment, is desirable but not essential, as we provide comprehensive training and coaching to ensure your success. A strong passion for helping others, excellent communication skills, and the ability to work in a fast-paced environment are essential for this position.

Skills and Competencies

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in using computer systems, software applications, and technology
• Strong customer focus and commitment to delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to comprehensive training programs, coaching, and mentorship opportunities to enhance your skills and knowledge. Our supportive team environment and performance-based bonuses will motivate you to excel in your role and pursue career advancement opportunities within our organization.

Work Environment and Company Culture

blithequark is an equal opportunity employer, proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, ensuring that all employees are treated with respect and dignity.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of 8.03€ to 8.56€, performance-based bonuses, and a range of benefits to support your well-being and career growth. Our full-time employment opportunity includes a 3-month trial period, various shifts from Monday to Friday, and the flexibility to work from home in Lithuania.

Conclusion

If you are a motivated and customer-focused individual with a passion for technical issue resolution and client satisfaction, we encourage you to apply for this exciting opportunity at blithequark. Join our dynamic team and contribute to the success of a global technology leader. Apply now and take the first step towards a rewarding and challenging career as a Customer Support Specialist.