Experienced Technical Support and Customer Service Representative for Remote Work Opportunities with blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and fostering a culture of inclusivity, diversity, and growth. As a forward-thinking global organization, we nurture a people-first approach, ensuring that every member of our team feels valued, supported, and empowered to succeed. With a strong commitment to innovation and customer satisfaction, we are dedicated to helping the world's best-known brands improve their businesses through tech-powered solutions and outstanding customer service.

About the Role

We are seeking an experienced Technical Support and Customer Service Representative to join our team of game-changers. As a remote worker, you will have the opportunity to work from the comfort of your own home, providing top-notch customer service and technical support to our clients via inbound and outbound calls, emails, and other digital channels. If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you.

Career Growth and Personal Development

At blithequark, we believe in investing in our people and providing opportunities for growth and development. As a Technical Support and Customer Service Representative, you will have access to comprehensive training programs, ongoing support, and mentorship to help you succeed in your role. With a strong focus on career advancement, we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.

Key Responsibilities

As a Technical Support and Customer Service Representative, your key responsibilities will include:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services to customers
• Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Delivering expert customer experiences with a smile
• Working in a fast-paced, dynamic environment with a focus on multi-tasking and problem-solving

Essential Qualifications

To be successful in this role, you will need:

• A strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Familiarity with iOS and/or MacOS, or comparable technology
• Previous experience working in a remote or home-based environment
• Strong knowledge of customer service software and technologies
• Experience working in a fast-paced, dynamic environment

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and ability to multitask
• Ability to work independently and as part of a team
• Strong technical skills and ability to learn new technologies
• Ability to provide exceptional customer service and support

Career Growth Opportunities

At blithequark, we are committed to providing opportunities for growth and development. As a Technical Support and Customer Service Representative, you will have access to:

• Comprehensive training programs
• Ongoing support and mentorship
• FREE Learning and Leadership Development programs
• Opportunities for career advancement and internal growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive, diverse, and dynamic work environment. As a remote worker, you will be part of a global team of game-changers who are passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• People-first approach
• Inclusivity and diversity
• Growth and development
• Exceptional customer experiences
• Tech-powered innovation

Compensation, Perks, and Benefits

As a Technical Support and Customer Service Representative at blithequark, you will be eligible for:

• Competitive salary and benefits package
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Conclusion

If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you. As a Technical Support and Customer Service Representative at blithequark, you will have the opportunity to work from the comfort of your own home, providing top-notch customer service and technical support to our clients. With a strong focus on career growth and development, we offer a range of opportunities for advancement and internal growth. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."