Experienced Concierge Customer Service Representative – Delivering Personalized Support and Exceptional Customer Experiences for Luxury Brands

Welcome to blithequark

At blithequark, we are dedicated to providing first-class service across each market we support. As a leader in customer experience, we are seeking a highly skilled and passionate Concierge Customer Service Representative to join our team. Working from the comfort of your own home in Asheville, NC, you will be an integral part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique and dynamic culture.

About the Role

As a Concierge Customer Service Representative at blithequark, you will have the opportunity to provide customized, easy, and effortless experiences to some of the most beloved luxury brands in the world. Our Concierge Specialists support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyle, and preferences. In this role, you will be empowered to make decisions and think creatively to drive customer loyalty and deliver exceptional service.

Key Responsibilities

• Own the customer experience from start to finish, building rapport and anticipating needs through authentic connection and curiosity with customers.
• Promptly process and answer/resolve customer inquiries, concerns, or technical questions, determining the appropriate actions based on job aids, research, and existing desktop solution tools.
• Utilize technology, scripts, and product knowledge to provide efficient and professional support, actively listening to customers and controlling the call to lead them to a resolution.
• Provide recommendations to leadership regarding the resolution of recurring problems and assist in the formulation of problem-solving techniques for newly discovered issues.
• Maintain exceptional product knowledge as it relates to technical support, staying up-to-date on product and service offerings, current industry products, and technologies.
• Partner with other vendors as necessary for troubleshooting and resolution, researching and resolving billing or payment issues, and ensuring all customer contacts are properly logged into the CRM tool.
• Attend team meetings, 1-on-1s, focus groups, and training sessions as scheduled, handling additional projects and assignments as needed and fit to your individual skillset.

What You Bring to the Role

To be successful in this role, you will need:

• A High School Diploma (required); an associate or Bachelor's degree (preferred)
• Four (4) years of experience in training, public relations, sales, marketing, or customer service
• Experience with customer contact systems and a strong understanding of customer service principles
• Must live within a commutable distance of Asheville, NC, and have a dedicated workspace for remote work

Essential Skills and Competencies

• Strong customer service skills, with the ability to provide personalized support and resolve complex issues
• Experience with electronic devices and computers, along with a willingness and ability to quickly learn new technology
• Solid computer skills, internet-savvy, and experience using CRM software
• Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty

What You Can Expect

At blithequark, we offer a comprehensive compensation and benefits package, including:

• Competitive hourly rate of $17.50 per hour
• Health, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation, Sick Time, and Paid Holidays
• Tuition Reimbursement and Employee Assistance Program
• Employee Discount Program and Training and Development Programs
• Employee Rewards Program and opportunities for career growth and advancement

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:

• Comprehensive onboarding and training program
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development resources

Our Culture and Values

At blithequark, our values are the heartbeat of our organization. We live, breathe, and play by them every day, and we are looking for team members who share our passion for:

• Culture of Service: treating every customer and employee like they are the most important person
• Teamwork: belonging to a supportive family team environment that encourages growth, fosters trust, and acknowledges the value of your contributions
• Respect: being accountable, dependable, and giving your full attention to every customer and colleague
• Proactive: surrounding yourself with solution-oriented people who strive to improve themselves, others, and the organization
• Career Growth: providing lots of learning opportunities for aspiring minds
• Diversity: being part of a growing diverse and community-minded organization that is all about having fun
• Competitive Compensation: taking care of our family, which is why we offer more than just competitive wages and great benefits

Join Our Team

If you are a motivated and passionate customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing an exceptional customer experience, and we are looking for team members who share our vision and values. Apply today to join our dynamic team and take the first step towards a rewarding and challenging career in customer service.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture that reflects the diversity of our customers and the communities we serve.