Experienced E-commerce Social Media and Customer Service Associate – Enhancing Online Presence and Delivering Exceptional Customer Experiences at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a professional, collaborative, and creative team dedicated to providing premium products and unrivaled customer experiences to our community. Our mission is to help enthusiasts discover more fun and possibilities with their favorite brands by offering top-notch accessories and support. We are now seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences.

About the Role

This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an E-commerce Social Media Associate at blithequark, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns. Your primary goal will be to enhance our online presence, engage with our audience, and deliver exceptional customer experiences that reflect our brand's values and mission.

Key Responsibilities

• Social Media Management: Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
• Creative Collaboration: Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. Assist in scheduling and posting content using social media management tools.
• Performance Metrics: Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support: Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.

Requirements and Qualifications

To be successful in this role, you should have:

• Bachelor's Degree: A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior Experience: Prior experience or internship in social media management and customer service is a plus.
• Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Organizational Skills: Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Social Media Familiarity: Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Customer Service Principles: Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and Creativity: Adaptability and willingness to learn new tools and technologies, with a creative mindset and an interest in staying informed about social media trends.

Preferred Qualifications

• Graphic Design Tools: Proficiency in graphic design tools and content creation platforms is advantageous.
• Customer Service Experience: 1 year of customer service experience is preferred.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As an E-commerce Social Media and Customer Service Associate, you will have the opportunity to:

• Gain Experience: Gain experience in both social media management and customer service, with the potential to specialize in one area or explore other roles within the company.
• Develop New Skills: Develop new skills and stay up-to-date with the latest social media trends and technologies.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to align social media efforts with overall business goals and contribute to product improvements and service enhancements.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our office setting is modern and comfortable, with amenities such as food provided to our team members. We believe in fostering a positive and supportive company culture that encourages creativity, innovation, and growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly Rate: $20.00 - $24.00 per hour, with the potential for bonus opportunities.
• Health and Wellness Benefits: Health insurance and paid time off to support your well-being and work-life balance.
• Flexible Schedule: A flexible schedule with an 8-hour shift, Monday to Friday, and no nights or weekends required (although some overtime may be necessary).

Conclusion

If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply for the E-commerce Social Media and Customer Service Associate role at blithequark. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. We look forward to hearing from you and exploring how you can contribute to our team's success.