**Experienced Customer Service Advocate – Remote Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working independently from home? If so, we invite you to join blithequark as an Experienced Customer Service Advocate. As a key member of our remote team, you will play a vital role in providing timely, accurate, and personalized support to our members and providers. **About blithequark** blithequark is a dynamic and innovative organization dedicated to revolutionizing the way we deliver customer service. Our team is comprised of passionate individuals who share a common goal: to provide exceptional experiences for our members and providers. With a strong commitment to quality, consistency, and compliance, we strive to exceed expectations and make a meaningful impact in the lives of those we serve. **Job Summary** As an Experienced Customer Service Advocate at blithequark, you will serve as the first-line advocate for resolving inquiries, issues, or concerns for our members and providers. You will leverage a variety of communication channels to provide timely, accurate, and personalized support, ensuring that our members and providers receive the highest level of service. If you possess excellent problem-solving skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Responsibilities** As an Experienced Customer Service Advocate, your key responsibilities will include: * **Responding to Routine Inquiries**: Receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner. * **Mitigating Escalations**: Mitigate and prevent complaints from being escalated to resolve in initial contact. * **Front-Line Resolution**: Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns. * **Problem-Solving**: Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution. * **Performance and Quality Standards**: Maintain performance and quality standards based on established contact center metrics. * **Customer Service**: Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails. * **Documentation**: Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. * **Quality and Compliance**: Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. **Essential Qualifications** To be successful as an Experienced Customer Service Advocate at blithequark, you will need: * **Education**: A High School Diploma or GED. * **Experience**: Call Center/Customer Service experience with a strong ability to multitask and work independently from home. * **Problem-Solving Skills**: Excellent problem-solving and critical thinking skills. * **Interpersonal Skills**: Strong interpersonal skills with the ability to work effectively with members and providers. * **Technical Skills**: Ability to work with 4 or more systems simultaneously and proficiency in Microsoft computer applications. **Preferred Qualifications** While not required, the following qualifications are preferred: * **2-Year Call Center Experience**: 2 years of experience in a call center environment. * **Claims Experience**: 2 years of experience in claims handling. * **Medicaid Knowledge**: Knowledge of Medicaid regulations and policies. * **Microsoft Computer Applications**: Previous experience with Microsoft computer applications. * **Remote Work Experience**: Previous experience working remotely using multiple applications and screens. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our team members. As an Experienced Customer Service Advocate, you will have access to: * **Ongoing Training and Development**: Regular training and development opportunities to enhance your skills and knowledge. * **Career Advancement**: Opportunities for career advancement and professional growth within the organization. * **Collaborative Work Environment**: A collaborative and supportive work environment that encourages open communication and teamwork. **Work Environment and Company Culture** As a remote team member, you will have the flexibility to work from the comfort of your own home. Our remote work environment is designed to promote productivity, collaboration, and work-life balance. At blithequark, we value: * **Flexibility**: The ability to work from home and create a schedule that suits your needs. * **Autonomy**: The freedom to work independently and make decisions that impact your work. * **Collaboration**: Regular virtual meetings and communication with team members to ensure seamless collaboration and support. **Compensation, Perks, and Benefits** As an Experienced Customer Service Advocate at blithequark, you will receive: * **Competitive Hourly Rate**: A competitive hourly rate of $19. * **Benefits**: A comprehensive benefits package, including health, dental, and vision insurance. * **Paid Time Off**: Paid time off for vacation, sick leave, and holidays. * **Professional Development Opportunities**: Opportunities for professional development and growth within the organization. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job