**Experienced Data Entry Specialist – Remote Customer Service Representative**
Are you a detail-oriented and customer-focused individual looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for delivering exceptional service and ensuring seamless customer experiences? If so, we invite you to join blithequark, a leading e-commerce company revolutionizing the way people shop for their pets. As a Full-Time Data Entry Specialist, you will play a vital role in our Veterinary Support team, working remotely from the comfort of your own home.
**About blithequark**
blithequark is the fastest-growing authorized online pharmacy retail business in the market today. Our mission is to provide an unparalleled customer experience, offering a wide range of pet products and services that cater to the unique needs of our furry friends. With a strong focus on health, wellness, and culture, we strive to create a work environment that is inclusive, supportive, and empowering. As a member of our team, you will be part of a collaborative and dynamic community that values innovation, creativity, and continuous learning.
**Why You'll Love Working at blithequark**
At blithequark, we prioritize the well-being, health, and culture of our employees and customers alike. We offer a comprehensive benefits package that includes:
* Competitive starting wages
* Opportunities for wage increments beginning after 3 months of service
* Environment-controlled climate
* Employee 20% Discount Program for all pet-related needs
* 401(k) with company matching
* Group building events and company-sponsored lunch meetings
* Professional development and advancement opportunities
* Protection qualification on the first of the month
* Financed child, adult, and pet care through Care.com
* Discounts on various products through the LifeMart Discount platform
**What You'll Do**
As a Data Entry Specialist, you will be responsible for:
* Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
* Examining and resolving issues to determine proper solutions for clients and center partners, and following up on a case-by-case basis to resolve issues
* Completing data entry of prescriptions into blithequark's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, compassion, and kindness to clients and partners alike
* Working with an eagerness to learn, sharing feedback, receiving feedback, and working in a culture of being open to growth
* Communicating with veterinary facilities via telephone (at times via different stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts, so being meticulous is essential
* Expecting a significant portion of the typical business day will be outbound veterinary center/client telephone contacts
**What You'll Need**
To succeed in this role, you will need:
* 2 years of experience working in a client or healthcare-focused environment
* Demonstrated excellent interpersonal skills (written, verbal, and listening)
* Ability to perform multitasking (e.g., chatting on the phone while exploring on the computer and taking notes)
* Working with ownership, being a self-starter, and standing out to detail
* Capability with Microsoft Outlook
* High school education or equivalent
* Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy where required
* Decisive reasoning abilities
* Shown ability to perform multitasking and perform well in a fast-paced environment
* Ability to adapt to change as per the business needs of the organization
* Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
* Ability to maintain confidentiality and secure sensitive data
* Ability to pass background checks
**Join Our Team**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. As a member of our team, you will have the chance to grow and develop your skills, work in a dynamic and supportive environment, and make a real difference in the lives of our customers and their pets.
**Apply Now**
To apply for this role, please visit our website at [insert link]. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the way people shop for their pets.