Experienced French Bilingual Customer Support Representative – Remote Game Support Specialist for blithequark

Introduction to blithequark and the Industry

blithequark is at the forefront of revolutionizing the customer experience services industry, and we're seeking talented professionals like you to join our dynamic team. As a key representative of our brand, you will play a vital role in upholding our reputation by providing exceptional customer service to gamers worldwide. The gaming industry is rapidly evolving, and our team is dedicated to ensuring that our customers have a seamless and positive experience across multiple channels, including tickets, phone calls, and live chats.

Job Overview

In this exciting role, you will be the face and voice of blithequark, handling customer inquiries and issues in a professional and courteous manner. As a French bilingual customer support representative, you will be responsible for providing voice, chat, and ticket support through a CRM tool, ensuring that our customers receive timely and effective solutions to their concerns. If you're passionate about gaming, customer service, and working in a fast-paced environment, we encourage you to apply for this fantastic opportunity to join our remote team.

Key Responsibilities

• Provide exceptional customer service through voice, chat, and ticket support, utilizing a CRM tool to resolve customer inquiries and issues in a timely and professional manner
• Respond to customer inquiries and requests regarding their accounts, functionality concerns, marketplace orders, and product launches, ensuring clear and concise communication
• Handle escalations with empathy and professionalism, providing effective solutions and alternatives to resolve customer complaints
• Resolve issues based on client guidelines, policies, and procedures, ensuring that all customer interactions are handled in accordance with blithequark's high standards
• Multitask in multiple browsers and browser tabs while handling customer communications, demonstrating strong problem-solving skills and attention to detail

Essential Qualifications

• French/English bilingualism, with excellent writing and communication skills in both languages
• Experience working with Zendesk or other CRM tools, with a strong understanding of ticketing systems, inbound/outbound calls, and chat support
• Previous experience in T2 gaming and product support, with a passion for the gaming industry and a commitment to providing exceptional customer service
• Ability to work independently and as part of a team, with a professional and client-supportive demeanor
• Strong problem-solving skills, attention to detail, and ability to multitask in a fast-paced environment

Preferred Qualifications

• Previous experience working in a remote customer support role, with a strong understanding of the challenges and opportunities of remote work
• Familiarity with blithequark's products and services, with a passion for the gaming industry and a commitment to staying up-to-date with the latest developments and trends
• Experience working with multiple browsers and browser tabs, with a strong understanding of CRM tools and ticketing systems
• Ability to show empathy and be apologetic when necessary, with a strong commitment to providing exceptional customer service and resolving customer complaints in a professional and courteous manner

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a customer support representative, you'll have access to ongoing training and development opportunities, including workshops, webinars, and online courses. You'll also have the chance to work with a talented team of professionals who are passionate about the gaming industry and committed to providing exceptional customer service. With opportunities for advancement and professional growth, you'll be able to take your career to the next level and achieve your goals in a dynamic and supportive environment.

Work Environment and Company Culture

blithequark is a remote company, which means you'll have the flexibility to work from anywhere and enjoy a better work-life balance. Our team is diverse, talented, and passionate about the gaming industry, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued, supported, and empowered to succeed.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a base salary and opportunities for bonuses and incentives. You'll also enjoy a range of perks and benefits, including flexible working hours, remote work options, and access to ongoing training and development opportunities. We're committed to recognizing and rewarding our team members' hard work and contributions, and we offer a range of benefits and incentives to support your well-being and career growth.

Conclusion

If you're a motivated and talented customer support professional who is passionate about the gaming industry, we encourage you to apply for this exciting opportunity to join our remote team. As a French bilingual customer support representative, you'll play a vital role in upholding blithequark's reputation for exceptional customer service and ensuring that our customers have a seamless and positive experience across multiple channels. With opportunities for career growth, professional development, and a competitive compensation package, this is a fantastic chance to take your career to the next level and achieve your goals in a dynamic and supportive environment. Apply now to join our team and become a part of the blithequark family!