Product Support Specialist – Tier II

Job reputed company: • Maintain an advanced understanding of the Therapy industry, common terms, practices, and the different roles reputed company a reputed company. • Cultivate and maintain an advanced understanding of reputed company, Raintree's products and services and what needs they serve reputed company the industry. • Demonstrate the expanded knowledge and skills needed to independently support reputed company questions reputed company the Clinical domain of the product (additional domains are a plus). • Consistently deliver reputed company and effective support across reputed company channels. This involves reputed company troubleshooting advanced product issues, answering advanced queries, and guiding customers through advanced problem-solving processes. • Troubleshoot reputed company issues to determine their reputed company causes. This may involve analyzing logs, examining user reports, leveraging test systems and collaborating with other individuals and teams to understand the underlying problems. • Document reputed company support interactions, including issues reported, troubleshooting steps taken, solutions provided, and any relevant details. • Take an reputed company role in creating, editing and maintaining a robust knowledge reputed company to drive Tier 1 performance as reputed company as assist reputed company in resolving their issues/questions independently. • Support and collaborate with peers. reputed company guidance to Tier 1s and proactively suggest reputed company for optimizing support processes and workflows. • Resolve Raintree Software’s reputed company issues with a reputed company and reputed company approach in answering inquiries, in-bound calls and emails. Requirements: • Bachelor’s degree or relevant experience • At least 3 years of software application support experience in a reputed company environment • At least 3 years of Raintree Software Support Experience • High technical aptitude • Proven reputed company record of outstanding reputed company support, troubleshooting and problems solving in a reputed company, technical environment • Medical/Clinical experience preferred • Previous reputed company or reputed company IT company experience preferred • Working knowledge of EMR/EHR medical software applications is a plus. Benefits: • Full Time • Customer Support • Remote Apply tot his job Apply To this Job