Experienced Full-Time Onsite Customer Service and Data Entry Specialist for blithequark – Delivering Exceptional Client Support and Pharmacy Solutions

Introduction to blithequark

blithequark is the fastest-growing authorized pharmacy e-commerce retail business in the market today, dedicated to providing top-notch services to our clients. We are seeking a highly motivated and confident individual to join our outstanding Veterinary Support team onsite in Louisville, KY. As a key member of our team, you will be responsible for delivering exceptional client support, handling prescription orders for veterinary medicine, and ensuring an unparalleled client and facility experience.

Job Overview

In this role, you will have the opportunity to work with a dynamic team, providing world-class support to our pet-parent clients and colleagues. Your primary responsibilities will include connecting with veterinary facilities to obtain prescription approvals, resolving client issues, and explaining order requests. You will also be responsible for data entry of prescriptions into our healthcare software, ensuring a high level of quality through data entry and order processing of veterinary pharmacy orders.

Key Responsibilities:

• Connect directly with veterinary facilities to obtain prescription approvals, resolve client issues, and explain order requests
• Analyze and troubleshoot to determine appropriate solutions for clients and center partners, and follow up on a case-by-case basis to resolve issues
• Complete data entry of prescriptions into blithequark healthcare software
• Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders
• Work with empathy, undivided attention, patience, compassion, and kindness to clients and partners alike
• Communicate with veterinary facilities via phone (and occasionally other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to navigate solutions and record center note accounts
• Expect a significant part of the typical business day to be outbound veterinary center/client phone contacts

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

Essential Qualifications:

• 2 years of experience working in a client or healthcare-centered environment
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes)
• Work with ownership, be a self-starter, and demonstrate attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Must be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable

Preferred Qualifications:

• Bachelor's degree
• Experience working in a pharmacy or veterinary environment
• Ability to speak multiple languages
• Experience with data entry and order processing software

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

Technical Skills:

• Proficiency with Microsoft Office Suite, particularly Outlook
• Experience with data entry and order processing software
• Ability to learn and navigate new software and systems

Soft Skills:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to change
• Strong problem-solving and analytical skills
• Ability to work with empathy, patience, and kindness

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a member of our team, you will have access to:

Career Advancement Opportunities:

• Opportunities for advancement into leadership roles
• Cross-training and development programs
• Mentorship and coaching from experienced professionals

Learning and Development:

• On-the-job training and development
• Access to online courses and training programs
• Opportunities for attending industry conferences and workshops

Work Environment and Company Culture

At blithequark, we prioritize the well-being, health, and culture of our employees. We offer a dynamic and supportive work environment, with a focus on:

Company Culture:

• A positive and inclusive work environment
• Opportunities for team-building and social events
• A culture of feedback and continuous improvement

Work-Life Balance:

• Flexible scheduling and remote work options
• Competitive paid time off and holiday policies
• Access to employee wellness programs and resources

Compensation and Benefits

We offer a competitive compensation package, including:

Salary and Benefits:

• Competitive hourly rate of $28/hour
• Opportunities for wage increases and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching and retirement savings plans
• Employee discount programs and perks

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional client support and pharmacy solutions, we encourage you to apply for this exciting opportunity to join the blithequark team. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, develop your skills and career, and contribute to the success of our organization.

Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark!