**Experienced Customer Service Representative – Remote in EST or CST**

Are you a customer service professional looking for a challenging and rewarding role that allows you to make a real difference in people's lives? Do you have excellent communication skills, a passion for helping others, and a strong work ethic? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Remote in EST or CST. At blithequark, we're committed to delivering care and improving health outcomes for millions of people around the world. Our team of dedicated professionals works tirelessly to connect people with the care, pharmacy benefits, data, and resources they need to live healthier lives. As a Customer Service Representative, you'll play a vital role in this mission by providing exceptional service to our members, resolving their inquiries, and scheduling appointments with healthcare professionals. **About blithequark** blithequark is a global organization that's passionate about making a positive impact on people's lives. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our team is guided by a culture of diversity, inclusion, and compassion, and we're committed to creating a workplace that's inclusive, supportive, and empowering. **Our Hiring Process** We're committed to finding the best candidates for our team, and our hiring process reflects this commitment. Here's an overview of what you can expect: * Complete all required sections of your application, including your profile, history, certifications, and application/job questions. * Submit your resume and receive an email with next steps. * Complete an online pre-screening test and/or a digital video interview, which will be provided with full instructions and tips. * Check on the status of your application at any time, but you'll also be notified via email. **Job Summary** As an Experienced Customer Service Representative – Remote in EST or CST, you'll be responsible for: * Calling members to schedule in-home visits with physicians or nurse practitioners * Answering inbound calls from members and assisting them with their inquiries * Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns **Primary Responsibilities** * Call members to schedule in-home visits with physicians or nurse practitioners * Answer inbound calls from members and assist them with their inquiries * Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns * Work in a high-volume, customer service environment, requiring efficiency, productivity, and thoroughness * Be able to work a flexible schedule, including evening hours **Required Qualifications** * High School Diploma/GED or equivalent work experience * Must be 18 years of age or older * 1 year of work experience * Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook (create/edit/save/send documents, spreadsheets, and correspondence) * Ability to maintain confidentiality and adhere to HIPAA requirements * Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM – 5:30 PM local time from Monday – Friday **Preferred Qualifications** * Experience working in the healthcare industry * Experience working with Medicaid or Medicare * Experience working in a customer retention-focused role **Telecommuting Requirements** * Reside within the Eastern or Central Time Zone * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service * Ability to connect directly into the internet via a hard wire (either directly to a modem or router) **Soft Skills** * Ability to type and talk at the same time while navigating through multiple screens * Experience working in a metric-driven work environment * Experience using an auto-dialer system * All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Compensation and Benefits** * Hourly range: $16.00 to $28.85 per hour based on full-time employment * Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. * Comprehensive benefits package, including medical, dental, and vision insurance * Incentive and recognition programs * Equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements) **Diversity, Equity, and Inclusion** At blithequark, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Why Join blithequark?** * Make a real difference in people's lives by providing exceptional customer service * Work in a dynamic, fast-paced environment that's passionate about improving health outcomes * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance * Participate in incentive and recognition programs that reward your hard work and dedication * Have opportunities for career growth and development, including training and education programs **How to Apply** If you're a motivated and compassionate individual who's passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our application process and to submit your resume and application. **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. **Join Our Team** We're excited to welcome talented and dedicated individuals to our team. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we invite you to join blithequark as an Experienced Customer Service Representative – Remote in EST or CST. Apply for this job