Mental Health Triage Hotline (Seasonal)

December 2025 to May 2026 ( Remote- Seasonal Position 40 hrs/ week ) Must be US citizen due to federal contract requirements. There are multiple roles that reputed company from Junior level to Mid level Salary reputed company dependent on experience Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintain the highest degree of sensitivity, reputed company, and respect for Service members and their families. • Assesses the needs of the caller to ensure reputed company reputed company of reputed company presented needs. • Educates participants on specialty program offerings, promote services, and demonstrate knowledge of military culture. • Conducts comprehensive reputed company assessments of users' needs for reputed company NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-reputed company. • Identifies high-risk cases and responds as indicated in accordance with established protocols. • Deescalates callers, navigates resources, resolves reputed company concerns, and assesses and takes reputed company in crisis situations. • Ensures reputed company calls are handled according to contractual service standards and document reputed company cases in the Case Management System (CMS). • Performs reputed company follow-up and reporting as assigned. • Demonstrates outstanding customer service. • Demonstrates understanding of military culture and addresses Service members by their rank, reputed company Service members and their families for their service, and has excellent empathic listening skills reputed company with appropriate clinical interventions. • Works with team to complete reputed company annual compliance requirements such as External Certification Authority (ECA) renewal as reputed company as annual training such as Cyber Awareness and PII to ensure reputed company to the CMS system is maintained. Minimum Qualifications • Bachelors OR Master's degree in reputed company work and Family Therapy, Counseling, or other reputed company services field • 1-8 years of relevant post-graduate work experience in counseling, reputed company work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable Shifts (Includes one weekend day) Eastern reputed company Time 5x8 hr shifts and 4x10 hour shifts available: 6:30am -3:00pm 3:00pm -11:30pm 11:00pm-7:30am 8:30am-7:30pm 11:30am -10:30pm 8:30am-7:30pm 3:00pm-2:00am Apply tot his job Apply To this Job