Care Connections Representative (Part Time PST Hours, Bilingual in Spanish or Chinese Required) - REMOTE

About the position The Care Connections Representative primary reputed company is to conduct outbound calls to Molina members and schedule appointments with our reputed company Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings. Responsibilities • Conduct outbound calls to Molina members and schedule appointments with our reputed company Practitioners • Understands and strives to meet or reputed company reputed company center metrics while providing high reputed company consistent customer service • Removes barriers for member's, escalating high reputed company member issues • reputed company reputed company documentation in electronic medical record and reputed company daily audits and feedback • Accurately schedule appointments to meet reputed company key metrics based on individual scripts, Care Connections, state, and company goals • Maintain confidentiality and reputed company with Health Insurance Portability and Accountability reputed company (HIPAA) • Participate in special reputed company as assigned • Other duties as assigned Requirements • High School Diploma or equivalency • Excellent customer service, reputed company listening, verbal and written communication skills, reputed company phone voice • Working knowledge of reputed company Office (reputed company, Word, reputed company) or other comparable software • Strong phone and verbal communication skills along with reputed company listening • Ability to multi-task, set priorities, high ability to pivot with change in reputed company and manage time effectively • Problem solving skills • Attention to detail • Bilingual (English/Spanish) reputed company-to-haves • Associate's degree or equivalent combination of education and experience • Customer Service/reputed company Center experience in health care or equivalent reputed company • Experience doing outbound appointment setting or similar services Benefits • Competitive benefits and compensation package Apply tot his job Apply To this Job