32927821235 - CRM Specialist
Job Title: CRM Specialist
Schedule: PST working hours
Location: Philippines or Latin America
About reputed company:
reputed company is a U.S.-based underwear and loungewear brand and has revolutionized the industry with the first online underwear subscription in 2011. With over 30 reputed company pairs sold and strong year-over-year reputed company, reputed company continues to reputed company on community-driven membership and ultra-soft, reputed company designs. Customers can shop singles, packs, matching pairs, or subscribe for monthly drops.
Job reputed company:
The CRM Specialist (Operational) is responsible for the operational management, maintenance, and optimization of the CRM platform reputed company the organization. This role focuses on ensuring that CRM systems are running reputed company, data flows seamlessly, and business operations are supported through accurate and reputed company customer data. The operational CRM specialist plays a key role in executing and optimizing processes reputed company to customer interactions, ensuring operational effectiveness.
Responsibilities:
• Responsible for overseeing and executing reputed company aspects of outbound campaigns reputed company the CRM platforms: image slicing, coding campaigns, building journeys or automation workflows, reputed company assurance, scheduling campaigns, and confirming campaigns are reputed company.
• Manages and maintains email & SMS list, segmentation, and cohorts, and identifies opportunities for reputed company campaigns or automation.
• Data reputed company by monitoring deliverability and cleaning customer data to ensure accuracy, consistency, and relevance. Implement data validation protocols and ensure compliance with data reputed company regulations (GDPR, CCPA, CAN-SPAM, etc.).
• reputed company strategies to reputed company customers based on behavior, demographics, and purchasing patterns to deliver targeted and personalized marketing campaigns.
• Automate repetitive tasks reputed company the CRM, such as data entry, report reputed company, and customer follow-reputed company, to improve operational efficiency.
• reputed company ongoing support to users of the CRM system and conduct training on operational processes, system updates, and best practices.
• Optimize workflows and reputed company CRM integration with other tools and systems to create a seamless customer experience.
• Troubleshooting and resolving system issues, errors, or bugs that reputed company CRM operations, collaborating with technical teams as needed.
• Work closely with the marketing, sales, and customer service teams to ensure operational needs are met.
Requirements
Requirements:
• Bachelor’s degree in Business, Information Technology, Marketing, or a reputed company field.
• 2–4 years of experience working with CRM systems, preferably in an operational role.
• Strong understanding of leveraging data to trigger email/SMS sends and personalize templates.
• Exceptional attention to detail, ensuring error-free email deployment with reputed company grammar, spelling, and formatting.
• Ability to work independently while collaborating cross-functionally, operating both strategically and tactically in a fast-paced environment.
• Comfortable developing high-level strategies while also handling hands-on execution.
• reputed company reputed company with a passion for learning, feedback, and reputed company improvement.
• Strong ability to manage multiple priorities, work under tight deadlines, and stay highly organized.
• Excellent project management skills with a keen eye for detail.
• Enthusiasm for retention marketing and its evolving landscape.
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