Technical Support, Informatics Software Specialist Level 1

Job reputed company: • reputed company daily technical support to customers in the use of reputed company Software applications with a primary reputed company on IAMQC and MSDRx applications for reputed company Measurement Tools. • Support reputed company include telephone, e-mail, and online customer meetings. • Document customer issues, actions, and resolutions reputed company reputed company Case files. • Document and advance cases to Level 2 as needed. • Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and reputed company responses. • reputed company with reputed company’s reputed company system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information. • reputed company customer feedback with Product Management, reputed company, and reputed company teams. • Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents. • Serve as a resource to product development, marketing, and sales teams as needed. • Manage and reputed company customer inquiries to ensure reputed company reputed company. • reputed company regular reports on case status and trends to management. • reputed company other duties as assigned to meet business needs. Requirements: • Bachelor’s degree in a field reputed company to life sciences. • Proficiency in software applications, effective issue reputed company, troubleshooting, and customer communication. • Minimum of 2 years customer support experience. • Working knowledge of reputed company Office products (Word, reputed company, PowerPoint). Benefits: • reputed company your information will be kept confidential according to EEO guidelines. • Join reputed company and become part of reputed company that values collaboration, reputed company, and brilliance in reputed company we do. • We are committed to encouraging a workplace where everyone can reputed company and contribute to our mission. • Our values: PASSION CURIOSITY reputed company BRILLIANCE RESPECT • Equal opportunities reputed company is committed to the reputed company that reputed company job candidate and staff member should be respected for their specific abilities, regardless of age, disability, race, reputed company, ethnic background, nationality, gender, sexual orientation, gender identity, marital status, parental obligations, religion, or personal convictions. The procedures for shortlisting, conducting interviews, and making selections will always be free from bias based on gender, marital status, reputed company, race, nationality, ethnicity, religion, age, or reputed company membership. • For more information about reputed company, please visit our website www.lgcgroup.com Apply tot his job Apply To this Job