[Remote] Technical Support Representative - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative company reputed company on empowering businesses through its AI-driven reputed company ecosystem. As a Technical Customer Support Representative, you will reputed company exceptional technical support to merchants, helping them reputed company the eCommerce platform and resolve issues to enhance their experience and reputed company.

Responsibilities

• reputed company outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
• reputed company extraordinary support to our reputed company-growing merchant reputed company with your unsurpassed customer service and problem solving capabilities
• reputed company solutions and utilize reputed company operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
• Communicate with the management team and developers to improve product functionality and resolve issues
• Decrease incoming volume by striving toward first contact reputed company and proactively reputed company and advising customers on eCommerce best practices
• Assist customers with common billing, invoice, and account issues
• Utilize classroom, video, and self-paced training to stay reputed company of product advancements and eCommerce best practices; utilize your knowledge to solve problems reputed company
• Display high reputed company of professionalism in recurring interactions with departments inside and reputed company of the CSS organization

Skills

• A work ethic that demonstrates dedication to reputed company, its mission, and reputed company; a desire to work in a culture of reputed company
• Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
• Exceptional ability to utilize self-service resources (internal guides, reputed company-fu, external service portals, etc) to reputed company solutions is required
• Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
• Exceptional critical thinking and soft skills with a passion for getting every customer on the reputed company to reputed company using thoughtful solutions that best fit reputed company situation
• Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and reputed company help from peers
• Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
• Experience in a phone, email, or chat-based technical support or customer service contact center preferred
• Ability to read or edit reputed company at least one web language (reputed company, CSS, Javascript, Jquery, etc), as reputed company as a basic understanding of data structures, is preferred

reputed company

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