Security Operations Specialist

This a Full Remote job, the offer is available from: North Carolina (USA) The SOS position is comprised of shift work (off hours to include weekends and holidays) and is responsible for general security operations at the local data center to include physical security applications and systems and devices; conducts day-to-day activities involving access control administration, including access badge processing of employee, contractor, visitor control; conducts inspections and inventories audits security devices and assets; daily visitor log maintenance; managing assigned tickets; reporting security device faults; reporting of security incidents; and the escalation of critical events: activate remote access, independently make security related decisions; assist security operations in emergency situations and backfill duties of other SOS when needed temporarily to meet coverage requirements. Supervisory Responsibilities SOS position does not have direct reports but may mentor less experienced associates in the role. Qualifications Required • Basic computer skills and experience (Microsoft Word, Email management, data entry) • General knowledge of access control and CCTV systems • Strong written and oral communications skills; Strong interpersonal and customer relations skills with the ability to effectively interact with peers, customers, and vendors Preferred • High school diploma or equivalent combination of education and experience • Security guard training certification preferred • 1-2 years’ prior experience working in security preferred • Calm under pressure to respond to emergency situations Duties and Responsibilities • Front desk data center security operations, to include access control and CCTV monitoring, and administrative support of processing requests for access • Badge administration to include issuing of Temporary access badges • Perform security rounds (physical check) of the data center facility • Critical alarm monitoring, emergency responses and critical event escalations • Ensure Security Operations Center (SOC) business function is maintained to standard, policy and procedure and provide an excellent Customer experience • Conduct daily inspection of Physical Security assets, devices, and systems • Serve as the data center primary point of contact for all reported Physical Security incidents, critical events, and asset impairments within the data center • Ensure all Physical Security systems are functioning properly and attempt to resolve any failures or issues through proper reporting and coordination with security maintenance vendors when required • Investigate and escalate reported access issues • Ensure all required security logs, inventories, and inspections are maintained for audit compliance (NIST, PCI, SOC12, ISO) of related Physical Security controls • First responder to emergency situations; contacts 911 when appropriate • Reports suspicious activities to local authorities • Administrative support for the department • Participates in required training • Adheres to policies and procedures • Various other duties and responsibilities as needed and assigned Why Ensono? Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include: • Unlimited Paid Days Off • Three health plan options through Blue Cross Blue Shield • 401k with company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Paid Maternity Leave, Paternity Leave, and Sabbatical Leave • Education Reimbursement, Student Loan Assistance or 529 College Funding • Enhanced fertility coverage • Wellness program • Depending on location, ability to take advantage of fitness centers • Flexible work schedule As of the date of this posting, a good faith estimate of the current pay scale for this role is $17 to $30 an hour. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com. 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