**Employee Assistance Program Worklife Customer Support Associate – Transforming Lives and Careers at blithequark**

At blithequark, we're not just building a world of health around every consumer; we're creating a community of passionate individuals who are dedicated to transforming healthcare. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues who care for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Join Our Team and Make a Difference** We're seeking an experienced and empathetic Employee Assistance Program Worklife Customer Support Associate to join our team at blithequark. As a key member of our organization, you will play a vital role in coordinating Worklife, employee assistance, and management consultant resources to support organizational objectives. If you're passionate about delivering exceptional customer service, have a strong understanding of social, psychological, or human service fields, and are committed to making a positive impact, we encourage you to apply. **About the Role** As an Employee Assistance Program Worklife Customer Support Associate at blithequark, you will be responsible for: * Executing routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers. * Following area protocols, standards, and policies to provide effective and timely support. * Answering calls, understanding call purpose, completing research to identify potential providers and resources, and entering member information into the appropriate system to initiate the case. * Responding to member inquiries about services, requests, and resources for life skills. * Maintaining accurate and complete internal documentation of required information that meets risk management and regulatory requirements. * Taking direction to execute techniques, processes, and responsibilities. **What We're Looking For** To succeed in this role, you will need: * 1+ year of experience with customer service in a call center environment. * 1+ year of experience in a social, psychological, or human service field providing client support. * Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.). * Strong communication and interpersonal skills. * Excellent organization and time management skills. * Demonstrated ability to display empathy and patience in member-facing conversations. * Bachelor's degree (or equivalent experience). **Preferred Qualifications** * 1+ year of experience in behavioral health. * Working knowledge of problem-solving and decision-making skills. * Strong communication and interpersonal skills. * Excellent organization and time management skills. * Demonstrated ability to display empathy and patience in member-facing conversations. **Why Join blithequark?** At blithequark, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our comprehensive and competitive mix of pay and benefits includes: * Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. * No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. * Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. **Compensation and Benefits** The typical pay range for this role is $18.50 - $42.35 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to investing in the physical, emotional, and financial wellness of our colleagues and their families. We offer a range of learning benefits, including: * Professional development opportunities to enhance your skills and knowledge. * Mentorship programs to support your career growth. * Access to industry-leading training and development programs. * Opportunities to work on high-impact projects that make a real difference in people's lives. **Work Environment and Company Culture** Our teams reflect the customers, patients, members, and communities we serve, and we're committed to fostering a workplace where every colleague feels valued and that they belong. Our company culture is built on the following values: * Compassion: We care for people where, when, and how they choose. * Connection: We're committed to building strong relationships with our colleagues, customers, and communities. * Convenience: We strive to make healthcare more accessible and convenient for everyone. * Empathy: We understand that every person's experience is unique, and we're committed to delivering personalized care and support. **How to Apply** If you're passionate about delivering exceptional customer service, have a strong understanding of social, psychological, or human service fields, and are committed to making a positive impact, we encourage you to apply. Please submit your application through our website or by clicking on the link below. Apply to this job **Equal Employment Opportunity** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Application Deadline** We anticipate the application window for this opening will close on: 09/11/2025. Don't miss this opportunity to join our team and make a difference in people's lives. Apply today! Apply for this job