**Experienced Customer Service Technician – Global Technical Support for Blithequark's VUE Testing System**

Are you passionate about delivering exceptional customer service and technical support? Do you have a knack for troubleshooting and resolving complex technical issues? If so, we invite you to join our team at Blithequark as an Experienced Customer Service Technician – Global Technical Support for our VUE Testing System. **About Blithequark** Blithequark is a leading provider of computer-based testing solutions for information technology, academic, government, and professional testing programs around the world. With a global network of test centers in over 180 countries, we validate the skills and knowledge of millions of individuals every year. As a business of Pearson, the world's leading learning company, we are committed to helping people realize their potential through learning. **Job Summary** As an Experienced Customer Service Technician – Global Technical Support for Blithequark's VUE Testing System, you will be responsible for providing first-level technical support to our test centers worldwide. You will be the first point of contact for technical support calls related to VUE Testing System software installation and operation, and will provide breathtaking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system. **Key Responsibilities** * Provide first-level technical support to test centers worldwide via phone, email, incidents, instant messaging, or on-site support * Assist with the installation and configuration of new hardware and software, as required * Support VUE Testing System Software, including troubleshooting and resolving technical issues * Assist test centers with the periodic rollout of software updates * Provide technical hardware/software support to both internal and external customers * Assist with the setup and/or technical support of client testing events * Perform other duties as assigned by management **Scope and Impact of Job** * The first point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe * Provides breath-taking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system * Assist with the installation and configuration of new hardware and software, as required * Support of VUE Testing System Software * Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support * Assist test centers with the periodic rollout of software updates * Technical Support to Pearson VUE’s Customers * Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support **Testing Events** * Assist with the setup and/or technical support of client testing events **Other Responsibilities** * Assist with other duties/projects as assigned **Qualifications** * Associate degree in computers (preferred) * 1-2 years' experience in Windows Application support * Customer Service experience required * A+ certification preferred **Skills, Knowledge, and Abilities** * Proficient in the use of Windows 10 and Windows Server * Understanding and troubleshooting of basic Network configurations * Ability to troubleshoot and resolve hardware issues * Excellent listening, oral, and written communication skills * Effective planning and prioritizing skills * Strong customer service and follow-up skills * Ability to work in a team environment * Adaptability and comfortable to change * Strong attention to detail **Schedule and Work Setup** * Monday to Friday, 6:00 am to 9:00 pm CT (40 Hours/Week) * Work from home with Blithequark supplied hardware and support. (Employees are responsible for securing reliable internet.) **Compensation and Benefits** * The minimum full-time salary starts at $26.00 hourly pay rate. * Compensation at Blithequark is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. * As required by California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws. * This position is not bonus eligible, and information on benefits offered is available. **Who We Are** At Blithequark, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. **Equal Opportunity Employer** Blithequark is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. **How to Apply** If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. Applications will be accepted through September 17, 2025. This window may be extended depending on business needs. **Apply Now** Apply to this job Apply for this job