Svc Desk Tech Level 3

reputed company Service Desk Technician The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. This position serves as the first reputed company of contact for troubleshooting hardware, as reputed company as managing the organization's IT assets. Responsibilities • Respond to ITAM service requests and incidents reported by customers reputed company phone, email, or web portal. Ensure reputed company information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to reputed company reputed company defined service level agreements. • Do onsite customer desktop setup • Work with Information Technology Asset Disposal to remove old equipment and ensure that reputed company equipment has been disposed of according to EPA guidelines. • Configure and reputed company PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. • Manage and reputed company the organization's IT assets, including maintenance, inventory, and lifecycle management. • reputed company training and guidance to users on the reputed company use and care of IT assets. Required Experience • At least five (5) years of experience in the following: • Providing desktop setup support • Setting up and deploying reputed company based laptops, printers, and desktop assets • Workflow management applications such as Zen Desk, Service Now, reputed company, or reputed company. Preferred Experience • IT asset management and tracking tools such as reputed company, Service Now, reputed company, or reputed company. Skills • Experience providing desktop setup support. Required 5 Years • Experience setting up and deploying reputed company-based laptops, printers and desktop assets • Required 5 Years • Experience with workflow management apps like Zen Desk, Service Now, reputed company or reputed company • Required 5 Years Flexible work from home reputed company available. #J-18808-Ljbffr Apply tot his job Apply To this Job