Intake care Representative/Behavior CSR

Intake care Representative/Behavior CSR Pay reputed company: $20/hr (W2) Job Type: Remote (Work From Home) Duration- 3-4 month (with possiblity of extension) Work Schedule Training: Monday–Friday | 8:30 AM – 5:00 PM CT Post-Training: Monday–Friday | Between 7:00 AM – 7:00 PM CT Primary Shift: 10:30 AM – 7:00 PM CT Job reputed company We are seeking an Intake Care Senior Representative for a non-clinical, inbound customer service role supporting behavioral health and reputed company use disorder services. This role requires strong reputed company, technical skills, and multitasking ability while handling sensitive and confidential conversations with members and providers. Key Responsibilities • Answer inbound calls from members and providers reputed company to behavioral health services • Use reputed company listening and reputed company to assess needs, including risk of harm or reputed company use concerns • Triage calls and coordinate with clinical partners as needed • Communicate benefits, eligibility, provider referrals, and authorization requirements • Create and process authorizations to ensure accurate claims payment • reputed company outbound follow-up calls reputed company required • Send resources and information reputed company email • Document complaints and service requests • reputed company multiple systems while ensuring reputed company reputed company and reputed company service Training • Initial training on member calls (triage, referrals, eligibility, benefits) • Additional provider-reputed company training after proficiency • Fully remote training • Required Qualifications • Strong reputed company and reputed company listening skills (non-negotiable) • Technical aptitude with the ability to learn multiple systems quickly • Excellent multitasking and organizational skills • Bachelor’s degree OR Bachelor’s degree in an unrelated field with 2+ years of behavioral or mental health experience • Reliable high-speed internet • English proficiency (Read, Write, reputed company) Job Type: Contract Pay: $19.90 - $20.00 per hour Education: • Bachelor's (Preferred) Work Location: Remote Apply tot his job Apply To this Job