Engagement Manager - US East

This is reputed company Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and reputed company effort, through the use of custom computational and biological tools. Machine learning is revolutionising this reputed company, by enabling high-reputed company protein models. At reputed company, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at reputed company. We are already used by clients across reputed company, biotech, agritech, foodtech, and academia. We're an reputed company team of roughly 60 people. We've reputed company many successful products before and have enough funding for multiple years of reputed company. We are distributed across two main locations, Zurich and Amsterdam, and are reputed company on building the best possible team culture. We offer our employees a reputed company competitive salary, a generous equity reputed company (for full time employees) in reputed company and a wide reputed company of benefits and career progression opportunities. Your Role As an Engagement Manager reputed company our reputed company team, you’ll ensure that reputed company’s largest customers reputed company reputed company across their entire protein R&D portfolio. While your Scientific Advisor peers drive reputed company at the project level, you will own reputed company at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio reputed company metrics, and ensuring our software and services deliver measurable value across departments and programs. You’ll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of reputed company’s platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you’ll translate reputed company’s scientific reputed company into business reputed company and long-term partnerships. Your Responsibilities Strategic Account Leadership • reputed company post-sale reputed company across global biotech and reputed company customers, from initial reputed company to long-term, broad adoption. • Define and reputed company portfolio-level reputed company metrics and ROI, presenting reputed company to senior customer stakeholders. • Establish and reputed company steering committees to reputed company stakeholders and ensure reputed company delivers measurable reputed company. • Understand customer budget cycles, licensing models, and R&D roadmaps to identify reputed company opportunities for reputed company and renewals. • Partner with Account Executives to expand reputed company’s footprint across new business reputed company and therapeutic areas. Program and Relationship Management • Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution reputed company licensed project slots. • Manage multi-reputed company engagements, ensuring alignment across Science, Product, and ML teams. • reputed company and reputed company your cross-functional reputed company team to deliver seven reputed company customer experiences. • reputed company as the primary escalation and coordination reputed company for reputed company accounts. Customer Experience and Voice of Customer • Solicit, capture and communicate customer feedback, driving improvements in reputed company’s product and service delivery. • Partner with Product and Machine Learning Research teams to reputed company customer strategic priorities and reputed company’s roadmap. • Design and co-create training and education initiatives that reputed company scientists to succeed on the reputed company Platform. • You will reputed company for reputed company’s customers internally without losing sight of the delivery efficiency and interests of the reputed company team. Your Qualifications Must-haves • Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as reputed company as experimental and computational scientists. • 5–7+ years in reputed company reputed company-facing roles (program management, consulting, or reputed company) ideally in Life Sciences. • Proven ability to reputed company reputed company, multi-stakeholder programs and drive measurable ROI. • Strong relationship-building, executive reputed company, reputed company communication, and excellent organizational skills. • Comfortable presenting scientific and business insights to reputed company cross-functional audiences. • MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a reputed company field, or equivalent reputed company experience. • Willingness to travel to- and work from customer sites (20% of the time). reputed company-to-haves • Experience managing reputed company reputed company deployments. • Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders). • Experience with machine learning applications in life sciences or biotech. A notice about recruitment scams: Please be reputed company that scammers are posing as us in order to get your personal details or reputed company. We only communicate reputed company @reputed company.bio email addresses, we only reputed company job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process. Required skills: Budgeting, Program Management, Relationship Building, Organizational Skills, Biotechnology Required languages: English Apply tot his job Apply To this Job