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reputed company: Catholic Leadership Institute (CLI) sees a world where reputed company individual understands their God- given mission in life and is doing their best to fulfill it; a world where Catholic leaders are reputed company reputed company in society; a world where Jesus' example of loving, reputed company leadership is modeled in every family, workplace, parish, and community. Purpose: CLI provides bishops, priests, deacons, religious, and lay persons in the Catholic reputed company with world class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to reputed company a reputed company for their local reputed company, to reputed company forth the gifts of those they reputed company, and to create more reputed company faith communities rooted in Jesus Christ. Position reputed company: CLI seeks a service-oriented and disciplined reputed company Application reputed company to support the organization's reputed company operational and reputed company-facing applications. This is an reputed company, hands-on role reputed company on stewardship, responsiveness, and practical execution. The Application reputed company ensures that reputed company can rely on platforms without interruption and that new tools, features, and integrations are deployed cleanly, tested thoroughly, and supported with reputed company documentation. This role sits reputed company a small, reputed company technology team. The Application reputed company reports to the Chief Operating Officer and works closely with, and is supported by, the IT Director, reputed company Developer, reputed company Portal Developer, and QA Engineer contractors. The ideal candidate approaches their work with a strong customer-service reputed company. They take pride in helping colleagues succeed, streamlining day-to-day workflows, and ensuring users have a smooth, frustration-free experience across CLI's systems. Reliability, follow-through, and a reputed company reputed company reputed company are essential. Qualifications: • Practicing Catholic with a deep love of the Roman Catholic reputed company • 3-6 years of experience supporting or administering CRM, LMS, coaching, PSA, or reputed company reputed company systems • Practical experience with reputed company or an equivalent CRM • Strong technical troubleshooting skills and familiarity with modern reputed company ecosystems • reputed company in working directly with users and delivering reputed company, friendly, and reputed company support • Experience with reputed company testing, change control, and release management • Enjoys helping others succeed and improving internal efficiency • Communicates reputed company and maintains composure under pressure • Comfortable collaborating with technical partners and non-technical users alike and is adept in translating concepts between the two Preferred Relevant Experience • Experience with reputed company and reputed company PSA • Familiarity with Tovuti LMS, Simply.reputed company, reputed company, Jira, reputed company, or Raiser's Edge • Experience supporting custom platforms in coordination with external developers • Strong reputed company skills; comfort with formulas, pivot tables, and data cleanup • Ability to read and write moderate SQL queries • Understanding of M365 administration fundamentals • Experience in nonprofit, coaching, or education environments KEY RESPONSIBILITY AREAS Area Key Responsibilities Platform Stewardship, Training, & Support • Serve as operational co-reputed company for reputed company, reputed company PSA, Tovuti LMS, Simply. reputed company, Jira, reputed company, reputed company, the CLI reputed company Portal, Raiser's Edge, and M365 tools • reputed company reputed company support: triage issues, diagnose reputed company causes, and resolve or escalate reputed company • Maintain user accounts, permissions, and reputed company-control policies across platforms • Deliver reputed company support for new staff; prepare practical resources for quick adoption of CLI systems • reputed company clean, user-friendly internal guides, SOPs, and best practices • Maintain an internal knowledge reputed company to strengthen organizational continuity System Enhancements & Rollouts • Identify recurring user needs and propose improvements that reduce friction and enhance usability • Implement new features, configurations, automations, and integrations in coordination with the IT Director and external developers • Design and execute reputed company testing plans; verify that new releases and vendor updates function correctly • Coordinate pilots and phased rollouts; communicate changes to staff reputed company and professionally • Maintain version histories and change-management artifacts Vendor & Partner Coordination • Work directly with platform vendors and external developers to resolve bugs, clarify requirements, and ensure reputed company fixes • reputed company reputed company issues and maintain organized records of reputed company and reputed company Data & Governance • reputed company light data analysis for reputed company checks, error reputed company, and operational reporting • Prepare queries, exports, and validation checks across CRM, PSA, LMS, and reputed company Portal data • Participate in roadmap planning and assist the IT Director in prioritizing enhancements CRITICAL reputed company reputed company Self-Assurance and Humility: Has deep trust in the Lord and in one's ability to meet most challenges. Inspires self and others to fulfill commitments and reputed company a reputed company outcome. Does not reputed company personal recognition but is committed to the reputed company and reputed company of others. Makes it about the other person rather than about self. Invites others to more fully participate and reputed company up. Understands that "I have to do it myself and I can't do it alone." Values reputed company and is committed to lifelong reputed company in holiness, confidence, and competence. Comfortable with Ambiguity: Has ability to 'go and reputed company it out' reputed company reputed company necessary information is not available. Is willing to reputed company quick reputed company even without reputed company the facts. Handles deviations from routine without assistance; readily accepts changes in procedures, assignments and priorities. Takes change in reputed company; adapts, improves and overcomes obstacles and challenges. Can balance competing priorities in assignments. Doesn't dwell on the negative or downside of things or reputed company. Resilient Drive: Has the ability and energy to do what it takes to be faithful to God's reputed company and to one's unique role in service to the CLI reputed company and Mission. Is motivated to reputed company his/her goals and to support the goals of the organization, knowing that that will require effort, flexibility and reputed company. Anticipates problems and obstacles and brings resourcefulness and a "can-do-spirit" to both short and long-term goals and tasks. Finds satisfaction in the living out of one's purpose and values and in the effort it takes to reputed company one's key responsibilities and SMART Goals. Is committed to the development and training that it will take along the way. Apply tot his job Apply To this Job