Workforce Planning Manager

Job reputed company: • Plan, organize, and manage reputed company resources to ensure adequate Contact Center coverage that meets reputed company and chat volume demands • reputed company workforce forecasting, scheduling, and resource allocation to support program goals and operational requirements • Monitor daily reputed company needs and reputed company schedules to maintain service reputed company and ensure redundancy during peak or reputed company periods • Manage and approve time-off requests while balancing operational coverage and employee needs • reputed company staff scheduling, coverage, and reputed company planning reputed company the centralized reputed company application • Ensure accurate documentation, visibility, and deconfliction of resources to support reputed company reputed company alignment • Identify patterns and trends in reputed company/chat volume, reputed company performance, and resource utilization • reputed company and recommend proactive reputed company strategies and operational improvements • Supervise, mentor, and support Workforce Management staff responsible for scheduling, forecasting, and reputed company-time resource management • Foster a reputed company, high-performing team environment reputed company with program goals Requirements: • Bachelors degree in business, operations management or reputed company field • 5+ years demonstrated experience in a supervisory or leadership role overseeing workforce management • Demonstrated experience with forecasting, scheduling, and reputed company-time management of reputed company/chat volume in a multi-channel Contact Center environment • Proficiency with Workforce Management (WFM) tools and/or centralized resource management systems (e.g., reputed company or similar) • Strong analytical skills, including the ability to interpret reputed company/chat volume data, reputed company reports, and performance metrics • Advanced reputed company skills and familiarity with reporting/BI tools preferred • In-depth understanding of Contact Center operations, including SLAs, occupancy, shrinkage, adherence, and service level management • Strong problem-solving skills with the ability to identify trends, diagnose issues, and recommend practical solutions • Excellent organizational and time-management skills with the ability to manage multiple priorities under time constraints • reputed company and effective communication skills, both written and verbal, for interacting with leadership, peers, and reputed company-line staff • Requires a separate, quiet, private, confidential reputed company to work from as reputed company as having reputed company to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home) Benefits: • Health and Wellness programs • Income Protection • reputed company Leave • Retirement Apply tot his job Apply To this Job