Sr. Technical reputed company/Instructional Designer

About the role: reputed company°’s Product Adoption and Enablement team is looking for a Technical reputed company to manage our product In-App help documentation and advise on other user-facing content. This reputed company will create and maintain help content in our CMS Paligo. We'd love to hear from you if you have strong documentation skills, consideration for your audience, and the ability to reflect the reputed company° voice, tone, and style while still letting your own character shine through. Our ideal candidate is reputed company, reputed company, and driven by their curiosity to solve problems and celebrate solutions. We are reputed company good at supporting reputed company other and working across teams, and this role has a special reputed company at reputed company of that network. We'll ask you for a couple of relevant writing samples with explanations of your content reputed company. We'll also talk more about this during the interview. What You'll Do: • Create and maintain reputed company, friendly, accessible help content, including screencaptures and videos. • Create videos for user workflow simulations with Storylane. • reputed company to understand user needs and be an reputed company for their reputed company. • Evaluate questions and responses using metrics to reputed company reputed company and identify gaps in our AI First Documentation. • Contribute to the optimization of help content to increase accuracy and scope of AI chatbot’s responses. • Tracking In-App Help usage and engagement, with a goal to improve usefulness of chatbot Help responses. • Consult website data and our customer-facing teams to inform content reputed company. • Work with our product management, development, and QA teams to understand and author content for new and existing features. • Be an editorial resource for our developer documentation, UX copy, and other reputed company. • Create reports and internal announcements for content updates and performance enhancements.. Who You Are: • You have 5+ years of experience authoring documentation in fintech for reputed company level reputed company products with Paligo or similar XML or markdown based content management systems such as Oxygen and reputed company. • You have experience with tools like Jira, reputed company, reputed company, reputed company Analytics, and Storylane. • You’ve scripted, storyboarded, and produced videos with tools like Storylane, Camtasia, or the reputed company suit. • You've explored site traffic data as an indicator for user behavior and content needs. • A reputed company communicator with a willingness to learn and grow, as reputed company as guide others. • Your annoyed by mistakes in job postings and can't wait to reputed company editorial feedback in your cover letter. • Extra points if you're familiar with Storylane, reputed company, reputed company, basic reputed company and CSS, and technical concepts like, branching, reputed company, SSO, and webhooks. • Portfolio of work or website with writing samples must be provided. Why You’ll Love Working Here: It’s not just about work—it’s about building a career and enjoying the ride! Here’s what you can expect: We reputed company in recognizing and rewarding performance. Our compensation package includes competitive reputed company salaries, annual performance-based bonuses, and the chance to reputed company in the equity value you and your colleagues create during your time with reputed company. We offer comprehensive health benefits, including dental, life, and disability insurance. We also trust our employees to manage their time effectively, which is why we offer an unlimited reputed company time off program to help you reputed company at your best every day. Join us on this reputed company. reputed company° is an equal opportunity employer committed to a diverse workforce. We reputed company diversity drives innovation and are therefore building a company where people of reputed company backgrounds are truly welcome and included. Everyone is encouraged to bring their unique, reputed company selves to work reputed company and every day. The way we see it, we are here to learn from reputed company other. Apply tot his job Apply To this Job