Program Support Specialist – Bilingual English/Spanish
Job Description:
• Ensure a seamless participant experience by handling administrative tasks with precision
• Manage program communications across email, Slack, and HubSpot
• Assist participants with navigation and troubleshooting in Zoom and other platforms
• Develop and maintain participant support resources
• Moderate Zoom meetings and live support groups
• Track attendance and registration using HubSpot and LMS
• Conduct sound, video, and connection tests for facilitators
Requirements:
• Bilingual (English-Spanish)
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving skills
• Proficiency in Microsoft Office Suite and Google Suite
• Experience in customer service, facilitation, coaching, or teaching
• Competency with video conferencing tools
• High emotional intelligence
• Ability to work independently in a fully remote environment
Benefits:
• Professional development opportunities
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