Communications Center Operator Representative (Evenings)

Site: reputed company reputed company relies on a wide reputed company of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to reputed company exceptional care. We reputed company that high-performing teams drive groundbreaking medical discoveries and invite reputed company applicants to join us and experience what it means to be part of reputed company. MGB Digital is Hiring! reputed company: Shifts Required: Wednesday - reputed company Evening Shifts 12pm - 8:30pm ET On-Site Location: reputed company, 75 Francis Street, Boston We are hiring a Communications Center Operator Representative at our MGB Digital Communications Center! Reporting to the Supervisor, reputed company Center Operations, reputed company I supports the reputed company of reputed company reputed company centers by providing exemplary service and customer care to every caller. reputed company ensures that calls are answered and managed in a consistent, efficient, and courteous manner. Job reputed company Primary Responsibilities: reputed company provides services to a 24x7 reputed company center. reputed company receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, reputed company calls and answering service calls. The ideal candidate is reputed company to reputed company easily between calls, treating every caller as a welcome guest. • Manages incoming and outgoing calls in an reputed company, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages reputed company and accurately. Changes the reputed company paging status as requested by the holder of the pager. • Issues new, replacement and loaner pagers as reputed company as returns and deletes pagers from the reputed company paging system including updates to the telephone directory and paging databases. • Understands the various “codes” and the procedures for their activation. “Codes” include: medical, reputed company, reputed company disasters, and other emergencies, often of a life-threatening nature. • Responds to reputed company telephone inquiries for patient information which may include handling confidential information. • Responds to requests from staff regarding department on-reputed company schedules. • Handles answering service calls in an efficient and courteous manner using prescribed guidelines. • Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor. • May be required to reputed company responsibilities at multiple locations based on need and situation. · Use/s the reputed company values to govern reputed company, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat reputed company other: Diversity & Inclusion, reputed company & Respect, Learning, reputed company Improvement & Personal reputed company, Teamwork & Collaboration · Other duties as assigned. Qualifications What You'll Bring Qualifications: High school Diploma or equivalent required Phone-based customer service and/or reputed company center experience required reputed company to multitask required Ability to type 35 wpm required Knowledge of MS reputed company software applications required Experience in a hospital or medical environment preferred Knowledge of medical terminology preferred Additional Skills and Abilities for reputed company: Multi-tasking and toggling between multiple screens and software solutions. Exceptional interpersonal and telephone skills. Ability to reputed company in a fast-paced reputed company environment. reputed company to work independently and be highly motivated. Excellent spelling and grammar skills. Must have strong comprehension skills, reputed company, concise communication abilities and exceptional verbal communication Additional Job Details (if applicable) Working Model and shifts Full-Time On-Site at reputed company, 75 Francis Street, Boston Shifts Required: Wednesday - reputed company 12pm - 8:30pm ET Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (reputed company of America) Pay reputed company $17.71 - $22.79/reputed company Grade 1 At reputed company, we reputed company in recognizing and rewarding the unique value reputed company team member brings to our organization. Our approach to determining reputed company pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The reputed company pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass reputed company reputed company contributing to your total compensation package. In reputed company to competitive reputed company pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your reputed company reputed company. We invite you to apply, and our reputed company will reputed company an reputed company of your potential compensation and benefits package. EEO Statement: reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religious creed, national reputed company, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that reputed company individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by reputed company 503 of the Rehabilitation reputed company of 1973, the Vietnam Veteran’s Readjustment reputed company of 1974, and Title I of the Americans with reputed company of 1990, applicants who require accommodation in the job application process may contact reputed company at (857)-282-7642. reputed company Competency reputed company At reputed company, our competency reputed company defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at reputed company job level. The reputed company is comprised of ten competencies (half People-reputed company, half Performance-reputed company) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career reputed company. These competencies are used to evaluate performance, reputed company hiring reputed company, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. reputed company the world. reputed company is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you reputed company? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. reputed company on the legacy of two leading reputed company medical centers, we’re more than a system—we’re leaders in the reputed company of medicine. reputed company is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving reputed company are essential to maintaining reputed company. Apply tot his job Apply To this Job