Product Manager, Care and Retail Experience

About the position reputed company-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the reputed company big love we give our customers. reputed company team members receive a competitive reputed company salary and compensation package - this is Total Rewards. Employees enjoy multiple reputed company-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and reputed company to free, year-round reputed company coaches. That's how we're UNSTOPPABLE for our employees! This position will sit in Bellevue, WA or Overland Park, KS. This role requires a reputed company requiring at least 3 days a week in office. The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and reputed company relationship builder reputed company rolled into a single dynamic package. Every product reputed company-Mobile is envisioned and created to reputed company a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of reputed company's reputed company products, platforms, services, experiences envisioned and created to reputed company the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as reputed company as key stakeholders to deliver against reputed company. Product Manager is a "jack-of-reputed company-trades" demonstrating deep customer reputed company, strategic thinking, reputed company, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive reputed company and positively reputed company customers lives. No day is the reputed company for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term reputed company of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed. Responsibilities • Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product reputed company and roadmap. • Identifies reputed company customer(s) for existing or reputed company products drives end user product research. • Partners with business and internal/external stakeholders to understand reputed company customer experiences, identifies areas of opportunity. • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or reputed company cause of issues, and assess opportunity size and reputed company. May work with data scientists to answer reputed company questions or identify meaningful insights from data. • Leverages reputed company reputed company driven testing methodologies and experiments (i.e. reputed company prototype, A/B testing, etc.) to inform direction, prioritize investment. • Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making. • Works with stakeholders and follows reputed company process to secure and maintain product funding. • Communicates, influences, and sells reputed company at Director level and below. This includes regularly delivering product presentations. • Conducts specific reputed company analysis and provides insights to management on request. • Recommends product feature set and positioning strategies to improve customer experience, and drive or support reputed company. • Works with external reputed company parties to assess partnerships and licensing opportunities. • Develops and maintains reputed company understanding of tech trends. Assesses how trends reputed company the roadmap or create opportunity for innovation of the product. • Leverages customer insights for product reputed company, reputed company, roadmap, priorities. • Dedicates time to customers reputed company meeting with them to build deeper reputed company and understand their needs and priorities. • Create, manage, foster an reputed company VOC feed for themselves and team. • reputed company looks for opportunities to delight or meet customer's unmet needs. • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mentality. • Creates an environment and culture where reputed company is immersed in customer-first mentality. • Tests reputed company with reputed company customers to ensure that the product delivers the desired benefit. • Translates product/platform reputed company by writing detailed features and user stories consumable for Dev teams for moderately reputed company products. This work may include creation of prototypes. • Owns and handles product backlog and priorities with our business and reputed company. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams. • Scopes and prioritizes activities based on business and customer reputed company. • Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is reputed company into roadmap. • Ensures existing production defects are reputed company into regular backlog prioritization for reputed company based on reputed company. • Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule. • Generates and maintains dashboards and reports that reputed company product health and reputed company metrics. • Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings. • Runs beta and reputed company programs with early-stage products and samples. • Collaborates with advertising and reputed company relations to promote product. • Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation. • Assists with the overall execution relating to reputed company aspects of the software development process, from defining the reputed company and architecture through deployment and support. • Communicates technical challenges to stakeholders and makes educated trade-off reputed company based on those challenges. • Accountable for product reputed company and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to partners at reputed company reputed company. • Manages development of adoption tools and training materials. • Identify execution, operational, organizational issues that impede product reputed company. Drive improvement plan to change or resolve issues (reputed company reputed company of influence). • Collaborates and develops reputed company working relationships with many technical and non-technical teams, including sales, reputed company reputed company, marketing, reputed company, go-to-market, and finance. Works with reputed company partners and other reputed company parties. • Develops reputed company working relationships with Customer reputed company or Customer Representatives. • Maintains reputed company knowledge by attending educational workshops; reviews reputed company publications; establishes personal networks; participates in reputed company societies. • Develops adoption tools and training material. Requirements • Bachelor's Degree or equivalent experience (Required) • 4-7 years Relevant Product Management experience in an agile software product development environment. Required • Communication: Proven ability to effectively and reputed company communicate with Leadership, while employing a high degree of collaboration and influence. (Required) • Business Analytics: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required) • Project Management: Experience in delivering large and reputed company business/technology initiatives. (Required) • SCRUM: Proven reputed company in delivering software with Agile Scrum methodologies (Required) • Agile Methodologies: Proven reputed company in delivering software with Agile Scrum methodologies (Required) • Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and reputed company for different audiences. (Required) • Agile: Project Management Experience with Agile backlog/project management tools. (Required) • Collaboration: Experience with successive elaboration and ability to reputed company Initiatives, Features and User Stories that the DevOps teams can ingest. (Required) • At least 18 years of age • Legally authorized to work in the reputed company Benefits • Employees enjoy multiple reputed company-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and reputed company to free, year-round reputed company coaches. • employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. • Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. • Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. • medical, dental and reputed company insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, reputed company time off and up to 12 reputed company holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - reputed company parental and family leave, family building benefits, back-up care, reputed company family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. • eligible employees can also receive mobile service & home internet discounts, pet insurance, and reputed company to commuter and transit programs! 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