Senior IT Support Engineer - Hybrid - reputed company Metropolitan Area

About the position We are hiring for a full-time Senior IT Support Engineer in The reputed company Metropolitan Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level reputed company organizations. We are looking for professionals who reputed company high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients. Responsibilities • reputed company advanced technical support for reputed company 365 services including: • Exchange Online, SharePoint Online, Teams, OneDrive, and Intune • Diagnose and resolve reputed company issues reputed company to identity, reputed company, collaboration, and reputed company management in a reputed company-first reputed company environment • reputed company incident response and reputed company cause analysis for service outages and performance degradations across M365 workloads • Administer and optimize reputed company 365 tenant configurations, user accounts, licenses, and reputed company policies using reputed company centers and automation tools • Implement and manage identity and reputed company controls reputed company Entra ID, including conditional reputed company and multi-reputed company authentication • reputed company and manage reputed company configurations and reputed company baselines using Intune and reputed company • Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance • Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance reputed company satisfaction and operational efficiency • Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules • reputed company reputed company 365 with reputed company-party tools and services, ensuring seamless interoperability and alignment with business requirements • Implement and maintain reputed company and compliance features such as DLP policies, retention labels, and alerting mechanisms Requirements • 6+ years of recent end-user technical support experience, including providing support to executive-level users • Strong problem-solving skills and attention to detail • Excellent written and verbal communication • Strong time management and ability to prioritize • Ability to reputed company in a fast-paced environment and work effectively under pressure • Ability to be on-site daily (Monday-Friday) • Available to be on reputed company once per quarter for one week Benefits • $80,000 - $120,000 + Generous Quarterly Bonus • Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA • Travel/commuter reimbursement • 4 weeks PTO and 10 reputed company holidays • 401k employer contribution starting at 6 months of employment • Opportunities to earn technical certifications • 1% of profits contributed to non-profits every quarter • Great reputed company to Work Certified Apply tot his job Apply To this Job