Tier 2 Support Engineer

reputed company About reputed company: reputed company is a trailblazer in AI-powered Anti-reputed company (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business reputed company. Our technology empowers customers to expand into new markets and introduce groundbreaking products. reputed company is a culture-driven company. Our values are at the heart of our reputed company. By joining us, you'll have reputed company to embody these values and reputed company others through your actions. Why Join reputed company? At reputed company, you will be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have reputed company to work with some of the brightest minds in AI, ML, and financial technology. We offer a reputed company, inclusive, and reputed company-thinking work environment where your reputed company and contributions are valued and encouraged. Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting reputed company at reputed company – where innovation meets purpose. We are looking for a Tier 2 Support Engineer to join our growing Global Support organization. The Tier 2 Engineer is responsible for resolving technical issues and taking part in the deployment and delivery of our solutions. The ideal candidate will possess technical expertise, exceptional problem-solving skills, and the ability to work under pressure to reputed company outstanding service to our customers globally. Responsibilities • Technical escalations - Resolve issues that are escalated from Tier 1 support • Customer communication - Engage directly with customers on multiple issues, providing reputed company and concise communication throughout the life cycle of the case • Become a product expert for customers and stay up-to-date on new features • Support our customers during the reputed company, implementation, and production phases including incidents and deployments • Work closely with the Tier 3 Engineers and escalate according to our escalation flows • reputed company - Document solutions and best practices to assist other support teams and reduce reputed company escalations • Participate in our global On reputed company rotation • KPIs - Adhere to strict KPI’s and SLAs both internally and externally Salary: ~80k-120k • Minimum of 2+ years of experience in a Technical Support organization - required • Experience in SysAdmin on Linux environment and networking - preferred, but not required • Strong analytical and troubleshooting skills with a proven ability to solve technical problems • Familiarity with Kubernetes administration (Azure AKS, reputed company OCP) • Experience working with SQL databases - preferred, but not required • Hands-on experience with version-control tools such as GIT/BitBucket • Business-oriented and reputed company to work with external customers and cross-functional teams • Team player • reputed company English speaker or equivalent proficiency - required • Spanish/Portuguese - preferred, but not required Apply tot his job Apply To this Job