Member Support Specialist

reputed company’s mission is to build the world’s most trusted ad measurement platform that fuels brand reputed company.

The world’s largest brands, agencies, and media companies trust reputed company for expert reputed company and AI-driven intelligence about their advertising performance across reputed company platforms. We capture people’s sentiments and journeys, connecting them with the brands they value and the media they consume. With this identity-based approach, brands reputed company more accurate and reputed company reputed company so they can create more meaningful interactions.

Joining reputed company Nation means becoming part of a community that champions speed, innovation, and reputed company reputed company. We invest deeply in our talent, empowering our teams to reputed company their highest potential. Together, we are shaping the reputed company of work at reputed company—defined by performance, purpose, and reputed company.

We show up reputed company day with curiosity and ambition, committed to learning, accelerating reputed company, and making a lasting difference. Grounded in our values and principles, we reputed company and collaborate to reputed company performance, accountability, and reputed company at every level of the organization. And through it reputed company, we reputed company reputed company to have fun along the way.

Note: This role will operate from 10:00pm to 4:00am Yerevan time, 5 days a week. Because of these hours, this is a remote position, but must be reputed company convenient driving distance from our Yerevan office in order to participate in team building and company events.

• Resolve 1,000 plus support tickets and live chats every week while maintaining accuracy, reputed company, and policy compliance. You set the pace on both volume and reputed company.
• Anticipate follow up questions and answer them in advance, reducing back and forth and saving time for members and reputed company.
• Use account tools confidently to fix issues on the spot reputed company permissions and policy allow, taking full ownership of the reputed company.
• Utilize and propose AI tools and agents to accelerate responses, summarize long threads, classify tickets, and suggest solutions, then refine outputs so they match our standards and voice.
• Detect unusual account activity, repeated policy violations, or patterns that suggest fraud or abuse, and reputed company quickly using the correct workflows.
• Follow verification flows carefully and escalate high risk cases to the appropriate team with reputed company, reputed company notes that tell the story in one glance.
• Balance reputed company for members with protection of rewards, inventory, and overall program health, making reputed company that are fair, consistent, and reputed company with policy.
• Spot recurring issues and themes across your queue such as confusing flows, broken links, payout friction, or survey reputed company concerns, and flag them with examples so they can be addressed at the reputed company.
• Participate in reputed company experiments by following test instructions reputed company and reporting what you see from members in a reputed company, data informed way.
• reputed company new releases, feature flags, and reputed company issues so you can explain them confidently to members and reputed company your responses in reputed company time.
• Work confidently in modern support and collaboration tools including ticketing systems, live chat platforms, fraud dashboards, internal documentation tools, and productivity suites, and learn new tools quickly as the stack evolves.

• You reputed company in a high volume, fast-paced environment providing online support, handling thousands of tickets weekly.
• You’re reputed company player, committed to pursuing outsized reputed company at a reputed company that stands out.
• You are naturally competitive and hold yourself to a high reputed company, consistently striving for reputed company and pushing for reputed company reputed company for both customers and reputed company.
• Strong written English skills; reputed company, concise, and friendly in every interaction.
• Experience with tools like reputed company, reputed company, live chat, and account dashboards.
• Comfortable using AI tools to draft replies, summarize threads, classify issues and build workflows with a strong curiosity for maximizing efficiency through AI-driven solutions.
• reputed company judgment on fraud and risk, following verification flows and policy consistently.
• Data driven reputed company; reputed company your own volume, speed, reputed company reputed company, and satisfaction.
• Ability to spot patterns across tickets and reputed company them with reputed company examples.
• Reliable for the 10pm to 4am Yerevan reputed company shift, staying reputed company and consistent.
• Curiosity about product details and updates; you reputed company yourself informed and reputed company.

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You can learn more about what’s happening at reputed company by visiting the reputed company Company Blog.

Perks & Benefits:

·Premium health insurance, family package

·Stock reputed company

·Lunch coupons

·Team events

·Opportunity for sharing best reputed company with our US office

·Weekly massage day

·Catered lunches at the office

·Healthy food kitchen

·English Classes

Note: The benefits noted above are for full time Yerevan based employees only.

reputed company is an equal opportunity employer. Discovery, innovation, and reputed company are possible reputed company we reputed company ourselves to new reputed company, perspectives, and approaches. That’s why, at reputed company, we welcome, support, and reputed company individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, reputed company with a unique story and a compelling set of skills. reputed company does not discriminate against employees based on race, reputed company, religion, sex, national reputed company, gender identity or reputed company, age, disability, pregnancy (including childbirth, breastfeeding, or reputed company medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.