Client Operations Associate

Copper is a leading firm in institutional digital asset infrastructure, focusing on custody and collateral management. The Client Operations Associate will provide technical support to institutional clients, addressing inquiries and ensuring a smooth experience while collaborating with internal stakeholders.

Responsibilities

• Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience
• Take ownership and accountability of all incoming queries and managing client expectations under time pressures
• Work closely with clients to understand their technical requirements
• Collaborate with internal stakeholders across the firm to effectively resolve client queries
• Gather client feedback and insights, relaying this information to our product development teams
• Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance
• Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity

Skills

• Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry
• Understanding of cryptocurrency technology, blockchain, and digital assets
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients
• Problem-solving mindset and the ability to troubleshoot technical issues effectively
• Detail-oriented and organised, with excellent project management skills
• Self-motivated and capable of working independently as well as collaboratively within a team

Benefits

• Paid Time Off - 25days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive health cover - medical, optical and dental benefits.
• Life Insurance
• Commuter Benefit Programme

Company Overview

Company H1B Sponsorship